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Pronto Lanka Pvt Ltd - Kandy

1.2(5 reviews) No 145/1 S.W.R.D. Bandaranaike Mawatha, Kandy 20000
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About Pronto Lanka Pvt Ltd - Kandy

Pronto Lanka Pvt Ltd - Kandy is a business in Kandy. Address: No 145/1 S.W.R.D. Bandaranaike Mawatha, Kandy 20000. Phone: 0812 244 760. Average rating: 1.2 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Pronto Lanka Pvt Ltd - Kandy, find directions, and compare with other courier & delivery services in Kandy below.

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1.2

Based on 5 reviews

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5 reviews

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  • charuka U.

    Poor service experience with Pronto

    I am extremely disappointed with the service I received from Pronto. The delivery took much longer than what was promised, and there was a complete lack of responsibility or accountability from the company. My package was delayed for over a week without any proper updates. To make matters worse, it was nearly impossible to reach customer service—my phone calls went unanswered, and there was no effort to assist or explain the delay. A delivery company should be both reliable and responsive, yet Pronto failed on both fronts. This has been one of the worst delivery experiences I've encountered. I wouldn't recommend Pronto to anyone who values timely delivery and professional customer support.

    Service
    1
    Value
    1

  • Yethmin K.

    Terrible Courier Experience

    This is by far the worst, most disgusting, and horrible courier service I've ever encountered. My mom sent my wallet from Colombo due to an emergency, unaware of how dreadful this service is. It reached Kandy in four days, but after that, it took TWO WEEKS for any movement. They didn't make a single phone call or provide any updates. I tried repeatedly to get in touch with them, but I received no response. Ultimately, I had to go to their store to retrieve my wallet myself. They insisted I collect it from them, despite having paid for home delivery. To top it off, they told me to pick it up from an UNKNOWN BAKERY. This is incredibly irresponsible and reflects such poor service. DO NOT USE THIS COURIER SERVICE EVER!!!

    Service
    1
    Value
    1

  • Rifka S.

    Frustrating courier experience

    I had a very disappointing experience with the service. My parcel was delayed and I received no proper explanation for it. Customer service was hard to reach and unhelpful. The staff failed to provide clear updates on my shipment, making the whole situation quite frustrating. I had hoped for a more reliable and professional courier service. I wouldn't recommend this branch to anyone.

    Service
    1

  • Achindri

    Service Issues at Kandy Branch

    Pronto Flash was fantastic. However, I visited the Kandy branch to drop off a parcel, and the woman who handled it had a serious attitude problem. She completely ruined my day, and honestly, my entire week. I really hope Pronto can improve because it's clear they need to hire better staff who can actually engage positively with customers. Also, it would be great if they accepted card payments for added convenience. Thank you.

    Service
    2

  • Kenath S.

    Poor Customer Service Experience

    My experience at Pronto Courier Kandy was very disappointing. The front office customer service was far from professional. The woman at the counter treated the situation as if customers were a nuisance rather than individuals seeking assistance with their service. A courier service should aim to make the process smoother and more accommodating, not uncomfortable. I hope management takes notice and works on improving customer treatment.

    Service
    1

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Frequently asked about Pronto Lanka Pvt Ltd - Kandy

What is Pronto Lanka Pvt Ltd - Kandy's phone number?
You can contact Pronto Lanka Pvt Ltd - Kandy on 0812 244 760. The number is also shown on this page along with directions and reviews.
Where is Pronto Lanka Pvt Ltd - Kandy located?
Pronto Lanka Pvt Ltd - Kandy is located at No 145/1 S.W.R.D. Bandaranaike Mawatha, Kandy 20000, Kandy. Tap "Get directions" on this page to open it in Google Maps.
Is Pronto Lanka Pvt Ltd - Kandy any good?
Pronto Lanka Pvt Ltd - Kandy has an average rating of 1.2 out of 5 from 5 reviews on Review Guru. Read them on this page to see what customers say.

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