Jatharthan T.
Disappointing Patient Management
This ENT clinic is located in the Jaffna Teaching Hospital. Today, as a new patient, I received number 1. While the service provided by the doctors is quite satisfactory, the patient management leaves much to be desired. After being examined by the doctor, I was advised to schedule my surgery, but then I ended up waiting for nearly two hours. There needs to be a better system for handling patients who arrive early. When I spoke to the nurses, they informed me that I could only get a date after the doctor had seen all the patients. I arrived at 6:30 AM, and by now it's almost 10 AM. This kind of poor management encourages people to seek care at private hospitals. Those with financial means can go private, but what about those who can't? Although the facilities and doctor services are quite good, the management of patients is lacking. The management should create a better plan for handling patients, considering that everyone has other responsibilities besides focusing on their health.
- Service
- 3
- Value
- 3