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Northern Central Hospitals
Health & MedicalHospital

Northern Central Hospitals

Contact Northern Central Hospitals

Call now0212 219 988
Address
342 Palali Rd, Jaffna 40000
Get directions
Website
nchjaffna.com
Hours
  • Mon–SunOpen 24 hours
2.2(13 reviews) 342 Palali Rd, Jaffna 40000
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About Northern Central Hospitals

Northern Central Hospitals is a healthcare provider in Jaffna. Address: 342 Palali Rd, Jaffna 40000. Phone: 0212 219 988. Average rating: 2.2 out of 5 from 13 customer reviews on Review Guru. Read what customers say about Northern Central Hospitals, find directions, and compare with other health & medical in Jaffna below.

See the full ranking: Best Health & Medical in Jaffna

2.2

Based on 13 reviews

5★
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13 reviews

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  • Thenesgaran R.

    Questionable Hospital Admission

    We took our son to Northern Hospital due to his cough and slight fever. During our visit, the doctor recommended admitting him, expressing concern about potential pneumonia. We opted against admission and chose to manage his care with tablets and steam inhalation instead. Remarkably, by the next day, my son was feeling significantly better and had no fever. As a parent, I appreciate that doctors must be cautious and consider possible complications. However, I was taken aback by how quickly they suggested hospitalization for what appeared to be relatively mild symptoms. I can't help but wonder if the doctor's recommendation would have been different if this were a public hospital, where he might have advised, “It’s just a small fever, take the medicine and monitor him at home,” rather than rushing to suggest admission. This experience left me questioning whether healthcare is sometimes viewed more as a business venture rather than a service that truly caters to the patient's needs. I sincerely hope that hospitals will continue to emphasize thorough medical evaluations, transparent communication, and always act in the best interests of their patients.

    Service
    1

  • Thanushanth U.

    Disappointing Experience at Northern Central Hospital

    I'm sharing my very disappointing experience today at Northern Central Hospital while seeking a quick medical clarification for my two-month-old baby. I had scheduled an appointment with Dr. K. Anushan (Dermatologist) and paid upfront, receiving appointment number 21. When I arrived by the consultation room, appointment number 12 was still in progress, so I waited patiently with my baby for my turn. I want to address a concern about the appointment numbering system used at Dr. K. Anushan’s clinic. From what I understand, other doctors typically assign appointment numbers based on booking time or the number given at booking. However, I was informed that for Dr. K. Anushan, numbers are assigned based on the order of patient arrival at the hospital. If patients are supposed to come and wait to receive their appointment number, that should be clearly communicated during the booking process. Otherwise, charging a consultation fee after providing a booking creates an expectation that patients will be seen according to their appointment number. In my situation, I received appointment number 21 and waited with my baby, but when numbers 14 and 15 were called, a nursing staff member was allowed to enter the consultation room before the waiting patients for her own medical consultation. When I raised this issue, I was told she was a Nursing Officer and the doctor permitted her to go in. I later spoke to other Nursing Officers and staff, and they agreed that allowing a staff member to skip the patient queue wasn’t proper procedure and that outpatients should have priority. The hospital administration then offered to let my daughter see the doctor immediately, but I refused, believing the correct appointment order should be respected. The doctor then invited me into the consultation room to discuss it. He explained that the nursing officer worked in the ICU, needed to change her uniform, and had contacted him multiple times, so he let her in since the clinic wasn’t busy. What upset me most was the doctor's attitude during our discussion. His tone and communication style were unpleasant and, in my view, lacked basic courtesy when addressing a patient’s parent. He repeatedly insisted there was “no negligence” and that his actions were correct, remarking that if I had traveled a long way, it didn’t matter. I found his response quite disrespectful and dismissive of my concerns. I also spoke with Mr. Kesavarajah, the Managing Director (not sure of his exact title), who offered to reschedule my appointment with another doctor and provided alternatives. However, by then I had already waited over an hour with my two-month-old. After that experience and how the situation was managed, I decided not to continue with the consultation or consider the alternatives provided. So, I canceled the appointment and left. My concerns go beyond simply waiting a bit longer. It's about clarity in the appointment system, fairness in managing the queue, respect for patients, and how complaints are addressed. I truly hope the hospital management takes a serious look at the appointment and numbering procedures and ensures these processes are clearly communicated to patients. Those who have booked and paid for consultations deserve to be treated fairly and with respect, regardless of whether another individual is a hospital employee. Overall, this was a very disappointing experience.

    Service
    1

  • Braven S.

    Good facilities, but patient care lacking

    The hospital has decent facilities, but the overall experience for patients really needs to get better. The OPD doctors often seem to lack compassion and respect, making patients feel more like numbers than human beings. Moreover, the appointment schedules were not adhered to, leading to lengthy and frustrating waits. I hope the hospital management will prioritize improving punctuality and encourage staff to interact with patients in a more caring and respectful way.

    Service
    2

  • Nickszan A.

    Extremely Poor Hospital Experience

    This is the worst hospital I've ever been to! They even have the audacity to ask for payment throughout their services! The waiting time is outrageous; I got there at 6:40 PM and didn't see the doctor until 9:30 PM. The restrooms are filthy for a hospital, and most alarmingly, there is no hand disinfectant available anywhere!

    Service
    1
    Value
    1
    Ambiance
    1

  • jey J.

    Good healthcare with room for improvement

    This hospital serves as a solid healthcare option for the area. The doctors I’ve seen are very professional, attentive, and pay great attention to detail. That said, there are a couple of management areas that could use some improvement: 1. The parking situation is quite poor and often challenging, leading to inconvenience for patients and visitors. 2. When it comes to ultrasound data accessibility, this hospital falls short compared to many others in Colombo. Here, ultrasound exams do not come with raw imaging data (like on a CD or secure digital media). In today’s world, AI tools can analyze such raw medical imaging data to uncover subtle findings, enhance diagnostic accuracy, and assist in predictive analysis. Relying solely on written reports and static screenshots limits these capabilities. Furthermore, medical imaging data inherently belongs to the patient, who should have the right to access their full diagnostic data. Providing raw ultrasound data would foster transparency, allow for second opinions, and empower patients to make more informed healthcare decisions. Improving these areas would greatly boost patient experience, diagnostic quality, and alignment with contemporary healthcare standards.

  • Chrishoban M.

    Great services but parking issues

    The only downside is the parking situation; otherwise, the services are quite impressive. Occasionally, their hotline may not be answered. The hospital is spacious and has various specialists on staff. The new interior design is attractive and not intimidating at all. It tends to get busy in the evenings since many consultants are available then. Additionally, the management has added TVs in the patient waiting area.

    Service
    4
    Ambiance
    4

  • Kokulan S.

    I had a 4pm appointment, but I ended up waiting for 2 hours and 30 minutes without seeing Dr. Sutharsan. I was informed that he was at the main Jaffna hospital attending to some urgent care.

    Service
    1
    Value
    1

  • kishobika K.

    Disappointment with Appointment Delays

    I am writing to express my frustration over the long wait for today’s consultant appointment at 2:00 PM. We’ve been waiting for over an hour to see the doctor, and there are many other patients in the same situation. We chose your private hospital expecting better service than what we’ve experienced in government hospitals, but this isn’t the first time we’ve faced such delays, which is quite disappointing. I kindly ask you to take this matter seriously and implement necessary changes to ensure that appointments run on time, allowing patients to receive the service they expect and deserve. Thank you for your attention.

    Service
    1
    Value
    1

  • S K.

    Large hospital with high costs

    This is one of the larger private hospitals in Jaffna, offering numerous facilities for patient care. It has a spacious parking area close to the hospital. However, the expenses for treatment here are quite steep.

    Value
    2

  • Kiruthigan K.

    Disappointing Experience Overall

    The prices are quite high, but the service leaves much to be desired. In cases of serious issues, they recommended transferring the patient to Jaffna Teaching Hospital. Additionally, the bathrooms were not clean.

    Service
    1
    Value
    1
    Ambiance
    1

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Frequently asked about Northern Central Hospitals

What is Northern Central Hospitals's contact number?
Northern Central Hospitals's contact number is 0212 219 988. The address is 342 Palali Rd, Jaffna 40000. Tap the number at the top of this page to call, or use "Get directions" to open the location in Google Maps.
Where is Northern Central Hospitals located?
Northern Central Hospitals is located at 342 Palali Rd, Jaffna 40000, Jaffna. Tap "Get directions" on this page to open it in Google Maps.
What are Northern Central Hospitals's opening hours?
Northern Central Hospitals is open Mon–Sun Open 24 hours. Hours can change on public holidays — call ahead to confirm.
Is Northern Central Hospitals any good?
Northern Central Hospitals has an average rating of 2.2 out of 5 from 13 reviews on Review Guru. Read them on this page to see what customers say.

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