Yarl Mother Care PVT Hospital is a healthcare provider in Jaffna. Address: 514, 18 Hospital Rd, Jaffna. Phone: 0212 229 521. Average rating: 1.1 out of 5 from 14 customer reviews on Review Guru. Read what customers say about Yarl Mother Care PVT Hospital, find directions, and compare with other health & medical in Jaffna below.
1.1
Based on 14 reviews
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Saba S.
This hospital seems solely focused on making money, and I wouldn't suggest it to anyone. The staff were extremely rude, and it didn't matter how long we waited after making our full payment. The management is very poor.
Thilakshika T.
My experience with the laboratory staff was quite disappointing. One staff member was incredibly rude, failed to provide a proper response, and spoke to me in a disrespectful manner. As a pregnant mother, this was very upsetting for me. I truly hope management addresses this issue.
Shalini A.
I really didn’t want to give even one star. I took my aunt to see Dr. SASHIKARAN for a consultation. The consultation room had a wheeled chair, and my aunt almost fell to the floor. Who puts a wheeled chair in a room meant for patients? When I brought this up to the reception, nobody seemed to care at all.
Abi S.
Today, I went to this hospital for blood tests and was left very disappointed. After paying, the receptionist told me to head to the blood collection area and wait for 10 minutes since the staff were on their meal break. I followed her instructions and waited patiently, but even after 30 minutes, no one came to assist me. When I went back to the reception to check, they seemed completely unaware that I was waiting. Meanwhile, the reception staff were busy laughing and chatting amongst themselves instead of helping patients. When I made my payment, I was told my reports would be ready later that evening. However, the lab staff later informed me that the reports wouldn't be available that day. They suggested I call before coming to pick them up to avoid wasting my time. This was a stark contrast to what I had been told earlier. Later in the evening, when I called to ask about my reports, the receptionist spoke to me quite rudely and disrespectfully. She questioned where I was from and whether I really needed the report that day. I was also told they wouldn’t let me know if my report was ready or not. What was wrong with simply asking about my own medical reports? I received conflicting information from the hospital staff, so my inquiry seemed completely reasonable. Patients deserve clear communication, basic courtesy, and proper guidance from healthcare professionals. As a medical student, I had these tests done to evaluate my health based on my consultant's advice. If someone who understands the importance of such tests is treated this way, what can an average patient, especially one with less medical knowledge, expect? Healthcare involves more than just performing tests and issuing reports. It also demands respect for patients, clear communication, and treating everyone with dignity. I urge the hospital management to investigate this situation, enhance coordination between the reception and laboratory departments, and take necessary actions to ensure patients are treated with respect. No one should have to endure this kind of stress merely for seeking healthcare.
Amirthalingam T.
This is the worst hospital in Jaffna. The nurses even wear slippers, and although there’s air conditioning, it’s not turned on. They also charge a lot for their services.
daransaci M.
Please avoid this hospital; they seem more interested in money than patient care. The nurses, in particular, are very rude. It's crucial to replace them with better staff, or else you'll lose your clients. Immediate action is needed.
Rakavan T.
We took our mother to the Hospital for mother care. Our dermatologist, D. Sathyareka Sivapragasam, showed a complete lack of respect towards both the patient and the parents. We paid a significant amount to visit, yet her responses were far from satisfactory. Her attitude was downright terrible, making it seem like we were getting services for free. She really needs to tone it down. I strongly advise against going there. It's undoubtedly the worst hospital experience anyone could have.
Suji T.
This hospital operates with a focus on profit, which I found extremely disappointing. When I took my 13-year-old daughter for her first treatment, they charged me for a scan along with medical advice without even asking about her condition first. When I inquired at the reception about why they performed a scan before the doctor examined her, their indifferent response was that if the scan wasn’t done, the money would be refunded. To make matters worse, the doctor arrived very late. After the scan, she ordered a blood test. However, when my daughter had her blood drawn, she ended up bleeding heavily from her hand, and no one came to assist her. I panicked and rushed to the blood test area, where they claimed it was due to her carelessly shaking her hand after the test, and they just put a plaster on it. My daughter then felt dizzy and ended up vomiting in the bathroom, with no nurse coming to help us. When we left, we saw another pregnant woman also bleeding from her arm after her blood test. This has been the worst hospital experience I’ve ever encountered. It’s clear that their main goal is to make money. I sincerely urge the Sri Lankan government to oversee and monitor such hospitals.
MP D.
Like other private hospitals in Jaffna, this one seems focused on making money. They often mislead patients about appointment times, and many consultants arrive quite late. It's worth noting that most of them also work at the Jaffna teaching hospital, so they typically come after their office hours around 4:15 PM. Additionally, be cautious about the medication you receive; I was charged for three weeks’ worth, but my doctor only prescribed two weeks.
Saajith K.
I recently had my first visit to Yarl Mother Care Hospital as a new patient. During my appointment with Dr. SURESH KUMAR, the nursing staff asked me to pay extra for medicines and treatments. They informed me that these medications could only be obtained within the hospital, so I trusted them and went ahead with the payments. However, I later found out that these charges were unofficial and seemed to be extorted specifically from patients returning from abroad. I see this behavior as dishonest and unethical. I hope that someone will step in to address this misconduct and prevent illegal payments from affecting other patients in the future.
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