Yarl Mother Care PVT Hospital

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  Sacidaran H.

  about 2 months ago

  Disappointing treatment at the hospital

  I want to share my deep dissatisfaction with the treatment my mother and I encountered during our visit. Honestly, the behavior of your nursing staff was appalling. We were greeted with unfriendly expressions and a disrespectful tone that was entirely unjustified. As paying patients who buy all our medications from you, we expect to be treated with basic respect and not hostility. This experience was so unsatisfactory that we have decided not to return to your hospital. It's crucial that you address the unprofessional behavior of your staff immediately, as this is no way to treat individuals in need of care.

  Service

  1

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  Log 1.

  about 2 months ago

  Disappointing Experience at Yarl Mother Care

  I really hope that Senior Management takes action regarding the numerous negative reviews lately. Today, I scheduled an appointment with Dr. Aathavan at Yarl Mother Care. I arrived on time, received my appointment receipt, and waited from 4 PM until 6:30 PM. At that point, a nurse with a completely unacceptable attitude came over and informed us that the doctor couldn’t see everyone that day. She asked if anyone would be willing to cancel and come back tomorrow. It was clear that everyone was there because they were unwell and had traveled a long distance, so nobody offered to cancel. The nurse then bluntly told us that the doctor wouldn’t see us and suggested we cancel our appointments. What kind of attitude is that from a nurse? If the doctor can’t accommodate more patients, why not limit the number of appointments instead of overbooking and sending people away? Will they take responsibility if someone becomes seriously ill due to this oversight? Had I known this appointment wouldn’t happen, I would have sought another doctor or gone to a different hospital. The hospital really needs to shift from a profit-driven mindset to one focused on service. I understand that emergencies can arise, and doctors may need to reschedule. However, the nurse’s attitude is simply unacceptable. They should have organized a quick review for everyone or found a way for the same doctor to see us today after his emergency. It wouldn’t take more than 10-15 minutes to see a few additional patients.

  Service

  1

  Value

  1

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  shana P.

  about 2 months ago

  Poor Treatment from Staff

  The receptionists and nurses here were extremely unwelcoming. They displayed unnecessary attitudes towards patients and lacked any semblance of kindness, treating them more like numbers than human beings. Management really needs to address this issue.

  Service

  1

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  Thushy W.

  about 2 months ago

  Disappointing Service Experience

  I am quite let down by the service at this hospital. I visited to see Dr. Keetheswaran and was instructed to arrive around 4:00 PM. Unfortunately, there was a lack of proper time management. Patients were not seen in the order of their tokens, leading to unnecessary delays and confusion. What was even more frustrating was the behavior of the nurse. She was quite rude and raised her voice at patients for no good reason. As patients, we arrive at the hospital already anxious about our health, and being treated with disrespect only adds to the stress. We are paying for the consultation; this isn’t a free service. There should always be basic courtesy and respect shown to patients. I genuinely hope the management addresses these issues and enhances both their time management and the behavior of their staff.

  Service

  1

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