Ranuga L.
Unequal Treatment for Guests
The staff, aside from the receptionist, were quite unprofessional. Foreign guests received a warm welcome and complimentary drinks, while we were overlooked. When we questioned this, the response was rude. It's essential that all guests, whether local or international, are treated equally. Moreover, the hotel turned off the lights before 9 PM, forcing us to rely on our phone lights. However, when foreign guests arrived, the lights, including those around the pool, were turned back on. To make matters worse, the pool itself was not clean and seemed rather unhygienic.
- Service
- 2
- Ambiance
- 1
