Kalanga P.
Communication Issues During Check-In
We booked our stay through Booking.com and showed up for check-in at around 3:30 pm. Unfortunately, we learned that the previous guests hadn't checked out yet. There was no advance notice about this delay, which was quite disappointing. The staff took down my phone number and assured me they would notify me when the room was ready, but I never received that call. This added unnecessary hassle and uncertainty after a long journey. While the property itself might be appealing, the poor communication and check-in management really impacted our experience. Improved coordination and timely updates could significantly enhance guest satisfaction.
- Service
- 3