Hasindu P.
Poor Service Overshadows Good Doctor
The service at the cashier was extremely lacking, with long, slow lines that led to frustrating delays. There was no effective system in place to guide patients, and no staff member to help manage or direct the queues. I saw several patients waiting a long time only to be redirected to a different line or location at the counter. This situation could have been improved with better queue management and a dedicated staff member for guidance. The pediatric appointment area is even more troubling. It’s overcrowded, disorganized, and not suitable for infants and young children. With so many children close together, the risk of coughing and potential infections is a serious concern. Basic hygiene practices were clearly inadequate — sanitizer stations were empty, and there were no visible air purification or germ-control measures. Moreover, the baby feeding area is cramped and lacks a comfortable or private environment for mothers and infants, which is quite disappointing. On a positive note, I want to mention that the doctor was excellent — very caring, attentive, and professional. Such high-quality medical care deserves to be matched by better service and facilities.
- Service
- 2
- Ambiance
- 2
