Rashani P.
Terrible service and repeated issues
The customer service here is the worst I've ever experienced. I typically place web orders once a week, but I face problems at least twice a week. They make so many mistakes. Today, due to an emergency, I ordered from UberEats Market, and Dilini, the staff member, gave me a nightmare scenario by saying they were closing at 11 and couldn't assist me. To make it worse, she marked my shopping as completed when it wasn’t, and since she didn’t answer the calls, the driver had to cancel his ride, leaving me in a tough spot. Her attitude was rude, and she talked back to me, which is upsetting, especially since I’ve been a loyal customer for a long time and deserve better treatment. This isn’t the first issue I’ve had. Previously, when I ordered a specific brand of sanitary napkins, they sent me a different brand despite my allergy concerns. They claimed it was because a boy did the packing! I could go on about many incidents! Softlogic Glomark, your reputation is suffering. Your staff either seem stressed or poorly trained! I will not shop here again—I'm certain of that. Even giving you 1 star feels too generous.
- Service
- 1



