Medihelp Hospitals

Nilan B.

6 days ago

I had a truly awful experience at Medihelp Hospital in Moratuwa, particularly with the nurses and front office staff. It was extremely distressing and simply unacceptable.

Service

1

Nilanga A.

6 days ago

Gratitude for an unforgettable experience

Sometimes, words fall short in conveying how thankful I am, and this is certainly one of those times. …

Kaumadi B.

6 days ago

Lack of Urgency in Emergency Care

I was extremely let down by the service. We waited almost two hours for my husband to get treatment for an emergency wound. While doctors were chatting with nurses, only one person was managing everything in the OPD. There seemed to be no sense of urgency or concern for the patients—it felt like money was prioritized over patient care.

Service

1

ushan J.

6 days ago

Terrible experience at Medihelp Moratuwa

On the morning of November 4th, I went to Medihelp Moratuwa because I had a fever. When I arrived at the counter, they informed me that there were two OPD doctors available and they would direct me to the one who was less busy — I agreed since I was feeling quite unwell. After waiting for a long time…

Service

1

Chamara R.

6 days ago

I saw Dr. Aruna Fernando on May 12, 2026, and the first appointment went well. I was told to come back for a follow-up shortly after and that I wouldn't need another channelling appointment.

Service

1

Fabian J.

6 days ago

Poor Patient Access Handling

I have a significant concern about how patient access is managed at MediHelp Moratuwa. During a heavy rainstorm, I asked for a quick drop-off at the entrance for my wife and elderly family member, but it was not handled appropriately.

Service

1

Preethi P.

6 days ago

Unacceptable Wait Time

I scheduled an appointment for today at 3:00 PM, but I arrived at 2:30 and waited patiently. By 3:15, I inquired with a staff member about the delay, and she informed me that the doctor would be late.

Service

1

Darren D.

6 days ago

Poor service and unwelcoming staff

The pharmacy is understaffed, leading to very slow service. The employees appear disinterested and fail to greet or acknowledge customers upon arrival. Even while waiting, there's hardly any attention given to those in line.

Service

1

Chamila G.

6 days ago

Lack of Customer Care

I was really let down by the customer service I received. I strongly urge that your staff be trained to treat customers with more courtesy, respect, and professionalism. Specifically, the service from the pharmacy team needs improvement.

Service

1

Ksun D.

6 days ago

Outstanding service and care

I had a fantastic experience today. The doctor was not only professional but also very kind, taking the time to listen to my symptoms without hurrying me. He clearly explained everything, instilled confidence in the diagnosis, and ensured that I...

Service

5