Tharushi F.
Frustratingly Poor Service Experience
The service at Cooperative Hospital Ratnapura is simply unacceptable. We were instructed to arrive at 7:30 AM, yet it’s now 9:30 AM and there’s still no sign of a doctor. We've been waiting for nearly two hours without any clear explanation about when the doctor might show up. Why provide patients with a specific time if the hospital doesn't plan to adhere to it? Patients have jobs, responsibilities, and their own schedules to consider. Making people wait for hours without proper communication is incredibly frustrating and reflects a total disregard for patients' time.
- Service
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