Havana Club Resort

Kavindi W.

about 1 month ago

Owner's Attitude Spoils Stay

We reserved two double rooms here two weeks ahead of time, and they confirmed our booking. However, upon arrival, we discovered that one room was actually a twin. We brought this to their attention and requested a small discount since it wasn't specified during booking. Instead of handling it professionally, the owner launched into an explanation about how a double room can refer to either two single beds or one double bed. It honestly felt like he had given away the proper double room to someone else who was willing to pay more. His demeanor was rude and dismissive, and he even suggested we find another place to stay. On a positive note, the service staff were friendly and courteous, but the owner's behavior overshadowed the experience. At 15K LKR a night without meals, the room was far too cramped to warrant that price. Within five minutes, we found a much better hotel right on the beach for a lower rate. Problem solved, thanks to him.

Service

3

Value

2

Ambiance

2

Nuwan D.

about 1 month ago

Mixed feelings about the rooms

We reserved two double rooms two weeks prior, and received confirmation. However, upon arrival, one of the rooms turned out to be a twin. We politely requested a small discount since this hadn’t been communicated during booking. The owner responded with an arrogant demeanor, explaining that "double room" could refer to either a twin or double bed, despite us not booking through booking.com. He spoke rudely, brushed off our concerns, and suggested we go stay elsewhere. While the staff were friendly, the owner's attitude left a very negative impression on us.

Service

2

Value

3

sachini B.

about 1 month ago

Room mix-up and poor service experience

We made reservations for two double rooms well ahead of time and received confirmation. However, upon our arrival, we found that one of the rooms had twin beds instead. This discrepancy was never communicated during the booking process. When we brought this up politely and requested a small discount for the error, the owner became defensive, arguing that a "double room" could refer to either twin beds or a double bed, which we never agreed to. Additionally, we didn’t even book through booking.com, as he suggested. To be honest, I have a suspicion that the double room we originally booked was given to another guest at a higher price. The owner’s rude and dismissive response, telling us to "go stay somewhere else," only added to my belief. While the service staff were friendly, the room itself was quite small and certainly not worth the 15,000 LKR we paid. Thankfully, we discovered a much nicer beachside accommodation for less money just five minutes away, and I’m pleased we did.

Service

2

Value

2

Ambiance

2

Car H.

about 1 month ago

Wallpaper accent Ceiling design Architectural details Crown molding Baseboards Trim work Neutral walls Accent colors

nishanthi S.

about 1 month ago

Great stay in Trinco

This place is in a fantastic location, surrounded by amazing restaurants. The service was top-notch, and the food was good. The room and overall environment were clean and hygienic, with high-quality facilities. The staff were friendly and ready to help. Plus, the beautiful beach is just a short walk away. We will definitely return when we’re in Trinco.

Food

4

Service

5

ashvi R.

about 1 month ago

Great stay near Uppuweli beach

This is a lovely place to stay in Trinco, just a short 2-3 minute walk to Uppuweli beach. The location is conveniently positioned between Nilaweli and Marble beach. The rooms are spacious, clean, and well-maintained, featuring new bathroom fittings. There's an outdoor pool perfect for a refreshing dip after a long day. The staff were incredibly kind, considerate, and welcoming. I highly recommend it! ✨

Service

5

Mark F.

about 1 month ago

Great stay with friendly staff

We had a fantastic time at the Havana. The staff there are truly wonderful, and it was tough to say goodbye to them. The pool is excellent. The Sri Lankan breakfast was amazing, as were the homemade pancakes drizzled with syrup. The rooms are simple but very clean and equipped with good air conditioning. The beach is just a 2-minute walk down a side street. If you sit near the restaurant called Your Choice at the end, you can enjoy their Wi-Fi while sunbathing. Thanks for an unforgettable experience, and best wishes to everyone. Mark & Maria

Food

4

Service

5

Ambiance

4

anooj94

about 1 month ago

In July 2025, my wife and I stopped by this spot during our two-day trip to Trinco. As we were behind schedule, we reached out to the property. They inquired about our estimated arrival time and assured us they would ...

Trip.com M.

about 1 month ago

Great hotel near the beach

Welcome to Trincomalee, Sri Lanka! This hotel boasts a lovely swimming pool and is conveniently located just a short walk from the beach. The service was impressive, featuring friendly and accommodating staff who spoke excellent English. My friend and her family ...

Service

4

Aniela D.

about 1 month ago

Comfortable stay at Havana Club Resort

I recently stayed at the Havana Club Resort and I would definitely recommend it! The room was spacious and tidy, featuring a desk for work, a fridge, and all the necessary amenities. I appreciated the wall plug for mosquito repellent, which was very effective! Both the air conditioning and WiFi worked well. There was ample parking available, which was perfect for our tuk tuk. Breakfast had a variety of delicious options that were served quickly. The location is just a short 5-minute walk to the beach. They also have a pool at the back, which was well-maintained and clean. The staff, Mireka and Reginald, were very friendly and accommodating!

Food

4

Service

5