59, CCC Kandy | Channelled Consultation Centre is a healthcare provider in Kandy. Address: 59 Peradeniya Rd, Kandy 20000. Phone: 0817 770 700. Average rating: 1.9 out of 5 from 13 customer reviews on Review Guru. Read what customers say about 59, CCC Kandy | Channelled Consultation Centre, find directions, and compare with other health & medical in Kandy below.
1.9
Based on 13 reviews
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Shayma M.
I’m quite let down by the service at Kandy Channeling Centre. The staff's demeanor lacked professionalism, and when I tried to make a reservation, their responses were unclear and unhelpful. I really hope they work on enhancing their customer service moving forward.
AV M.
Very good Higher effecency services providing medical center in Kandy. Highly recommended.
Mohamed F.
I had a really disappointing experience at CCC KANDY medical centre. The doctor showed up late, and the quality of service was nearly non-existent, especially considering the high costs.
Saeed N.
My visit to CCC KANDY medical centre was very unsatisfactory. The staff were unhelpful, and several basic amenities were out of order — the lights were off, and the fans weren’t working. The doctor showed up late, yet the fees were quite steep. The quality of service was nearly non-existent for such a high price. The receptionists and staff at the workstations need to adopt a more professional approach and prioritize patient care over financial gain. Remember, health is wealth — so I urge you to enhance customer service, improve facility maintenance, and ensure cleanliness along with sanitizer availability throughout the centre. In comparison to other private hospitals, this centre has significant room for improvement in both service and management.
Nipuni A.
I was very let down by the treatment from the staff. My father, who uses a wheelchair, was mishandled during a check-up for my mother, as recommended by the staff. They carelessly grabbed his wheelchair, which resulted in him getting hurt and bleeding. This incident was incredibly distressing. There was a complete lack of care, compassion, and basic humanity. Hospitals need to treat their patients with dignity and respect. I really hope the management takes steps to enhance patient care and improve staff conduct.
Tharika W.
I had a really frustrating experience with the CCC Kandy call center. The customer service representatives had a negative attitude and communicated in an unprofessional way. Rather than being helpful and respectful, they seemed dismissive and lacked essential customer service skills. It was also alarming that the staff seemed to have a limited understanding of the medical services they were supposed to represent. Patients reaching out to a medical center are usually in a vulnerable state and rely on accurate information and caring communication. A healthcare call center should be staffed by knowledgeable, professional, and empathetic individuals. I sincerely hope that CCC takes customer feedback seriously and improves their training in both communication and medical service knowledge.
Rukshan K.
CCC was once a popular spot in Kandy, but its service has really gone downhill. The wait times are long and the organization is lacking, making for a frustrating experience. It's also strikingly less busy now when compared to Asiri Hospital and Suwasewana Hospital, which seem to provide more efficient service. Overall, it's a letdown compared to how it used to be.
Dilan T.
Lowest charges in kandy.
katheish Y.
No 63 ccc is the worst place I've ever visited. The washroom near Dr. Sriharanathan's office is extremely unclean. They charge 950 rs per patient just to maintain the building, which is unacceptable. It's really disappointing that they can't accommodate urgent needs for children. I arrived with my wife and two kids for a 5:30 appointment, but we didn’t see the doctor until 7:30. My kids were exhausted and trying to sleep. I even asked the nurse if we could see the doctor early to show our reports, but they were unhelpful. I’m very disappointed.
Amanda D.
I’ve been to CCC Kandy Medical Centre four times for my father’s treatment with Dr. Yasas Jayasinghe, and each visit has been plagued by significant delays with no accountability. The doctor has been over two hours late for every appointment. Today, our scheduled time was 12:00 noon, but by 1:30 PM, he still hadn’t shown up. This isn’t just an occasional issue; it’s a regular and predictable problem. To make matters worse, the staff's attitude is troubling. When I inquired about delays, they nonchalantly replied that they “don’t know,” treating it as if it were completely normal and not a cause for concern. There’s no attempt to provide information, no apologies, and a complete lack of respect for the time of patients. Patients come here seeking medical care, often accompanied by elderly or unwell family members. Keeping them waiting for hours without any updates is simply unacceptable and, frankly, unprofessional. If you’re considering making an appointment with this doctor, don’t take the scheduled time seriously; it feels more like a suggestion than a firm commitment.
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