X-Lab Medical & Channel Services is a hospital in Negombo. Address: 142 Negombo - Colombo Main Rd, Negombo 11500. Phone: 0312 237 347. Average rating: 1.9 out of 5 from 13 customer reviews on Review Guru. Read what customers say about X-Lab Medical & Channel Services, find directions, and compare with other hospital in Negombo below.
1.9
Based on 13 reviews
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Trevin D.
I had a terrible experience here. The cashier area was overcrowded, and the staff seemed oblivious, not even knowing basic information like the doctor's name. Please steer clear of places like this, as they clearly don't know how to treat patients.
Bushra A.
The doctors are incredibly unpunctual. I ended up waiting for an hour and a half just to have an echo done. I had called ahead to confirm my appointment, which was supposed to be at 3:00 PM, but the doctor didn't arrive until around 4:40. The hospital isn't clean at all, and the staff seems to lack understanding and responsiveness. I cannot recommend this place for any health checks or doctor appointments due to their poor management; nothing seems to be organized.
Nadeesha F.
The service at xlab dental is extremely disappointing. I spent Rs.8500 on a teeth cleaning, but my gums ended up bleeding profusely and were quite swollen afterward. The doctor lacked patience throughout the process. I have no intention of returning to this lab and wouldn't recommend it to anyone.
Udari G.
Currently, if you bring a patient here, only the patient can enter, which makes sense given the situation. However, what follows is that you’re left sitting outside on flimsy plastic chairs set on uneven ground until you either faint from dehydration or until the patient is done, whichever comes first. Given that doctors often arrive about two hours late, it's likely you'll faint first.
Ridma V.
The nurses at the front desk lack customer service skills and seem unaware of the value of their patients. I witnessed them laughing and using inappropriate language while wasting time, which was quite disappointing. When I called their hotline, it felt like they were reluctant to answer. Overall, the attitudes of the front desk staff were quite negative during my visit to the hospital on July 17, 2022, at 3:20 PM.
Poojitha (.
I recently visited the X-Lab Channeling Center after scheduling an appointment over the phone. The staff told me there were just three patients ahead of me and that Dr. Premalal De Mel would be arriving soon. I was advised to come right away. Dr. De Mel was set to arrive at 7:30 am, and I got there at 7:15 am. After checking in at the reception and paying, I received a small handwritten note detailing the cost and my appointment number. Once in the waiting area, I saw a few other patients already there. However, by 8:00 am, the doctor still hadn't shown up. I approached the reception to ask about the delay, and one of the receptionists assured me they would contact the doctor for an update. After waiting until 8:20 am with no news, I asked the reception again. They informed me that the doctor had been reached and was on his way. The other patients seemed unaware of the situation and didn’t question the wait. By 8:45 am, the doctor was still not there, and I decided to ask for a refund. When I spoke to "Manika" at the reception, she told me that the doctor had prohibited calls from the medical center. This raised red flags about the doctor's accessibility. As a patient, I think we should be able to inquire about delays and expect clear communication from the staff. I told Manika I wanted to cancel my appointment and get a refund. Since I paid by card, they initially seemed unsure about how to proceed. I suggested they void the transaction through the POS system. She did void the payment and showed me the notification, but I didn’t get an alert on my phone. I then asked for a receipt to confirm the cancellation just in case the refund didn’t go through properly. After some discussion, Manika agreed to give me a handwritten note with the needed information. I then left the medical center. Here are my thoughts and suggestions for improvement: Accountability and Punctuality: - Doctor Accountability: Consequences for doctors who run late. - Timely Updates: Inform patients quickly about delays. Patient Rights and Empowerment: - Encouraging Questions: Empower patients to ask questions and voice concerns. - Transparent Communication: Train staff to give clear, honest updates. Professionalism and Customer Service: - Improved Training: Regular customer service and communication training for staff. - Proper Documentation: Ensure thorough documentation of all transactions. Facility Management: - Comfortable Waiting Areas: Enhance waiting areas with amenities like refreshments and Wi-Fi. - Efficient Scheduling: Implement a better appointment scheduling system to lessen wait times. Feedback Mechanisms: - Patient Feedback: Create an easy system for patients to provide feedback. - Follow-Up Communication: Ensure follow-ups with patients to gauge satisfaction and gather feedback. Overall, my experience was very disappointing. I waited an hour and a half without seeing the doctor. Dr. Premalal De Mel's unprofessional behavior adds to the inefficiencies affecting our medical services. Urgent changes are needed for improved patient care and satisfaction.
Sachith C.
The front desk nurses have no idea how to treat customers or recognize their value. I was seated right in front of them, and they spent time laughing and using inappropriate language. When I called their hotline, it felt like they really didn’t want to answer. I overheard their negative remarks. The front desk staff showed a very bad attitude during my visit to the hospital on July 5, 2026, around 9:30. They even laughed at my sperm test report, which was very unprofessional.
Tamil S.
I am truly impressed by the customer care team at X Lab Pharmacy! From the ordering process to delivery, everything went smoothly. The support staff was incredibly helpful, courteous, and quick to respond to all my inquiries about my medicine order. They made sure everything was accurate, well-packaged, and delivered punctually without any issues. It's not often you come across such dependable and attentive healthcare customer service. Thank you for your fantastic support—I will certainly keep ordering from X Lab Pharmacy and highly recommend them to anyone seeking excellent service!
Sherine F.
Good service.
Sharfan T.
One of the worst medical center
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