Ruhunu Hospital

Bluehostlk L.

15 days ago

Lack of urgency and empathy

My experience was quite disappointing. Despite the patient being in pain and requiring immediate care, the reception and channeling staff did not make any effort to ensure the patient saw the doctor quickly. There was a noticeable absence of empathy and urgency. Furthermore, the doctor arrived significantly later than the scheduled appointment time, leaving patients waiting for a long period without any proper updates or explanations. I really hope the hospital can enhance its patient care, improve staff attitudes, and manage time better. Patients visiting a hospital deserve compassionate and prompt service.

Service

1

Okadini K.

15 days ago

Disappointing hospital experience

I was recently admitted to this hospital, and my time on the 4th floor was incredibly disappointing and unacceptable. I can’t speak for the other floors, but the service and environment here were lacking and fell short of what I expect from private hospitals like Asiri or Queensbury. I was admitted based on the OPD's advice, which suggested that my condition might need treatment that would require hospitalization; otherwise, I would have just consulted a doctor and taken medication. I had already been dealing with serious symptoms for about three weeks at that point. However, both the OPD doctor and the consulting doctor did not adequately fill out the diagnosis card, indicating a lack of attention to detail and understanding of necessary paperwork. This oversight resulted in my insurance claim being denied. The hospital staff also showed little knowledge of how to manage insurance claims and coordinate with companies like Medilink. In my case, the Medilink agent was only informed of my admission after about five hours, and even then, there was no efficient update system in place. He arrived with the Medilink form about three hours after I had already been discharged, and by that time, I had already learned that my payment had been rejected. I ended up paying the hospital bill entirely in cash, which isn’t a problem for me personally, but patients with valid insurance should be able to utilize their benefits, which was not possible due to the hospital’s poor administration and lack of coordination. Additionally, the overall behavior of the staff was quite unprofessional and disrespectful. A male nurse came in with my diagnosis card, prescriptions, and lab reports and mockingly remarked, “payment got rejected huh?”, which was completely out of line and disrespectful to a patient already under stress. I have encountered much better and more professional staff in other private hospitals in Galle, making this experience even more disappointing. In summary, I am extremely unhappy with the unprofessionalism, poor coordination, inadequate insurance handling, and disrespectful attitudes from the staff, which highlight serious problems in patient care and administrative processes.

Service

1

Value

1

Ambiance

1

Pasindu L.

15 days ago

Exceptional healthcare experience

This was one of the finest healthcare experiences I've encountered. The medical staff demonstrated both expertise and empathy, and the facilities were up-to-date and spotless. I highly recommend this place for anyone in need of quality healthcare.

Service

5

Ambiance

5

Madeesha P.

15 days ago

Poor experience at Ruhunu Hospital

I’m giving 3 stars, not for the hospital itself, but for the nurses and doctors who provided their services. My perception of the hospital system changed drastically after my experience at Ruhunu Hospital. My wife was admitted for an emergency C-section. Even though it was urgent, we called ahead to let them know we were coming, and our doctor also informed them. However, upon arrival, we were directed to the OPD, where none of the staff seemed to know that my wife needed immediate admission, leading to unnecessary delays. We had previously visited the hospital to discuss the birth plan and check out the rooms. They mentioned a package for births that included the best room, labor costs for a C-section, and doctor fees for under 650K. When we asked for any written documentation about the package instead of just verbal details, we were told that they couldn’t provide that information in writing or via messages. We were told the surgery would occur in the theater next to the Kings Court room, which should have simplified things, but due to the staff's lack of awareness about our situation, the surgery was moved to a different theater that was further away. Even when we communicated the emergency nature of the situation, the blood report wasn't expedited as it should have been, causing further delays. Thankfully, the doctors and nurses did their jobs well; otherwise, things could have turned dire. They didn't have a larger epidural needle at the time, but the doctor did a fantastic job, allowing my wife to have a conscious birth experience instead of needing to be put under. The pharmacy also lacked natal care supplies (like an oxygen tube) until the next day. The real issue arose when we went to settle the bill. We informed the staff that we could be discharged at 6:30 PM, and we spoke to the lady managing the maternity package and billing. Unfortunately, she left without checking our bill, leaving the billing department confused. They overcharged us for the room we were told to stay in, added 10K for two laundry washes, and included charges for a meal we didn’t have. We ended up arguing with the staff, and the lady who sold us the package kept changing her story, unaware that the price had exceeded what she initially quoted, including separate charges for professional services. If you wanted to charge us more, you should have been upfront about it instead of adding unexpected fees. If you want to improve the birthing experience for future clients, train your staff on the services they should provide and offer clear documentation of costs. Additionally, in their so-called best service room, one meal (rice and curry) was served with mouse fecal matter alongside the green leaf sambal, which made us refuse their meals moving forward. Ultimately, the bill went from 650K to 900K.

Food

1

Service

1

Value

1

Ambiance

2

Chathura Y.

15 days ago

Super patient caring, medical services, customer services. Highly recommended place in Galle. Luxury rooms with medical caring also available

Amod V.

15 days ago

Serious concerns about safety and hygiene

I felt compelled to write this review after my experience during a loved one's hospital stay. The room was a disappointing start: it had a musty odor that took a while to become bearable, and the cupboards smelled bad and even had ants inside. I might have overlooked these maintenance issues if the quality of care had made up for it, but it did not. The most concerning issue was when a nurse inserted a cannula without disinfecting the skin first and without wearing gloves. That's basic protocol, and its absence raises significant concerns about staff training and supervision. The elevators only added to my feeling that safety isn't a priority here. One scraped loudly against the wall while I was inside, which was genuinely alarming. When I mentioned it to the staff, they said they were aware and had informed the operator, yet no “Out of Order” sign was put up to prevent anyone from using it. On a positive note, some nurses were quite competent, which seems to be an exception rather than the norm. The bathroom was clean and had hot water on demand, and the complimentary food arrived on time, although the patient didn’t eat it. The cleaning lady also came in the morning with fresh sheets. Still, due to the hygiene issues and lack of basic safety communication, I won’t be returning here with my family, despite its convenient location. I’d prefer to travel to another private hospital in Galle than risk it again.

Food

3

Service

2

Value

1

Ambiance

1

Melan S.

15 days ago

Good Care with Room for Improvement

Ruhunu Hospital provides a broad array of medical services equipped with modern facilities, and the quality of care is generally solid. Many doctors demonstrate knowledge and professionalism, while diagnostic services like lab tests and imaging are dependable and effective. A point to consider for improvement is the billing process, which took over three hours to finalize despite multiple reminders. Speeding up the billing turnaround would certainly boost overall service efficiency and enhance the customer experience. The hospital maintains a clean environment, and one highlight is the availability of parking, making visits more convenient than at many other local healthcare facilities. On the downside, wait times for consultations can be lengthy, even with appointments, particularly during busy hours. Additionally, the experience at the front desk and with customer service can vary—some staff members are quite helpful, while others could benefit from being more attentive and patient-friendly. The pharmacy service also tends to be slow at times. In summary, Ruhunu Hospital stands out as a good private healthcare choice in the Southern Province, but improvements in appointment management, customer service consistency, and handling during peak times would greatly enhance the experience for patients.

Service

3

Ambiance

4

P D.

15 days ago

Exceptional Care at Ruhunu Hospital

Our experience delivering our baby at Ruhunu Hospital in Galle was overwhelmingly positive and comforting. From the moment we were admitted until our discharge, the medical team displayed professionalism, compassion, and genuine care, which was incredibly meaningful during this significant time in our lives. The nursing staff and other personnel were wonderfully supportive, patient, and attentive, offering continuous encouragement, especially during the critical moments. We are sincerely thankful for the commitment and kindness of the entire maternity team. Ruhunu Hospital is crucial for maternal care in the Southern Province, and we highly recommend it to any expecting parents based on our experience. We opted for a super deluxe room, which was spacious and comfortable. The hospital room was clean and well-maintained throughout our stay, with housekeeping ensuring hygiene and tidiness, which is vital for post-delivery recovery. The bed was comfortable, and the room had good ventilation and lighting. Basic amenities like the attached bathroom, water supply, and storage were practical and functional. The atmosphere was calm and conducive to rest, allowing both mother and baby to recover peacefully. Overall, the room exceeded our expectations and facilitated a smooth hospital experience. The hospital meals were simple, nutritious, and hygienic, though the menu was quite basic. While the food was good, it was a bit on the expensive side, but it was served on time.

Food

3

Service

5

Value

3

Ambiance

5

Kitty L.

5 months ago

Terrible experience with rude staff

I was referred to this hospital by SOS International due to a burn injury and was instructed to reach out to Mr. Nilaufer upon my arrival. After calling him when I got there, he informed me he was on his way. I ended up waiting 40 minutes in the reception area with a painful, leaking wound. When he finally arrived, he was quite rude. He asked for my passport and inquired about my injury. When I questioned why he took so long, he simply stated he wasn’t available, ignoring my follow-up question about communication. They decided a surgeon needed to examine my wound, which seemed unnecessary to me since I was primarily concerned about the risk of sepsis and infection, but they didn’t listen. It felt like they were more interested in maximizing their profits from my insurance. During my time there, I experienced a panic attack, which the staff completely disregarded. I managed to calm myself down eventually, but I felt mistreated and frightened, leading to a sense of unsafety. Next, I was assigned a coordinator who didn’t speak English, and I had to wait a long time for the surgeon. I believe I could have seen a general medicine doctor instead to avoid the long wait. When I finally met with the surgeon, Dr. Prabhath Weerasiri, he said everything appeared fine but didn’t even check my temperature or suggest a blood test for sepsis—something I had to request myself. I also had to ask for my wound to be cleaned and redressed. When I requested a written summary of his medical assessment for my insurance, he yelled at me, claiming he had already provided it. His notes were barely legible and insufficient. Subsequently, a nurse hurriedly called me, and I had to walk through the hospital with my open wound, which felt very rushed. After the redressing was finally completed by several nurses and Dr. Weerasiri, I broke down in tears from fear and feeling neglected. Dr. Weerasiri then shouted, "WHY ARE YOU CRYING?!?" displaying insensitivity and rudeness. I didn’t respond, as I felt another panic attack approaching, which indeed happened. Despite the presence of multiple nurses and a doctor, no one offered assistance to help me calm down. I had to shout for a paper bag to breathe into. When I requested the doctor to provide clear instructions on how to redress my wound, since they told me I would be doing it myself, he yelled again, insisting he had already explained it. Only after I expressed my distress did he finally take the time to write clear instructions in readable handwriting. The results of my blood test were sent to me via WhatsApp, but the lab staff refused to send them to the doctor, asking me to deliver them myself. Lacking contact information for the doctor, I tried reaching out to Mr. Nilaufer for help but received no response. I was left with a test result I didn’t understand and no doctor available to interpret it. This hospital seems primarily focused on the money from insurance, providing minimal care and treating patients poorly. The instructions for self-redressing were only feasible for one day, as they only provided me with one compress. Living in a remote area made it impossible to find the right supplies at a pharmacy. It feels like they don’t care about people or perhaps have a disdain for tourists, only interested in their money. Consequently, I will seek care at another hospital and hope for a more compassionate approach. This hospital is losing a patient and future payments, and I hope they are satisfied with that.

Service

1

Value

1

Ambiance

1

Shiromi S.

5 months ago

Disappointing Facilities for High Price

I opted for a room priced at 88,000 because the 65,000 room is shared and only offers chairs for caretakers. There’s no blanket for the caretaker, no newspapers, and the only toiletries provided are handwash and a tiny soap. While there’s a teapot, there are no tea bags or coffee pods. This is 88,000, not 8,000; it’s hard-earned money. Ruhunu Hospitals should aim to improve. At the very least, they should meet the basic standards. Asiri Hospital offers better charges and facilities. Admin team, please take note.

Service

1

Value

1