Pamodi H.
Cold Service at the Pharmacy
Our experience at the pharmacy was quite disappointing. While most of the staff, including nurses, attendants, and front desk personnel, were exceptionally kind and friendly, making our three-day stay enjoyable, the pharmacy interaction was a stark contrast. The pharmacists on duty were not welcoming at all. There were no smiles or any sense of approachability, and their overall demeanor felt cold and dismissive. I couldn't help but notice the lady with curly hair at the middle counter and the man with a dark complexion at the issuing counter; their attitudes were hard to tolerate. This was particularly disappointing since the rest of the facility had equally qualified professionals who were knowledgeable and genuinely kind. As patients, we can sometimes be more informed than you may expect from different fields of study. A bit of humility would go a long way! I tried to catch the names of the pharmacists involved, but their name badges were too small to read. This feedback is meant for management: your pharmacy staff definitely require enhanced customer service training. The contrast between departments is quite noticeable and impacts the overall patient experience. Please share this review, as I’m sure they will recognize who I am. I would be glad if those two knew I voiced my concerns.
- Service
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