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About Suwasevana Hospital

Suwasevana Hospital is a hospital in Kandy. Address: Kandy. Phone:  0812 223 223. Average rating: 2.3 out of 5 from 20 customer reviews on Review Guru. Read what customers say about Suwasevana Hospital, find directions, and compare with other hospital in Kandy below.

See the full ranking: Best Hospital in Kandy

2.3

Based on 20 reviews

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  • Muralitharan S.

    Grateful for Exceptional Care

    I was recently admitted to Suwasevana Hospital from June 22nd to June 26th due to Dengue fever. My platelet count fell to 5,000, a critical state, yet the doctors and staff provided outstanding care during my stay. The nursing team and all hospital personnel were incredibly kind, supportive, and professional. They monitored my condition around the clock, ensuring I received top-notch care at all times. I'm truly thankful for their dedication and commitment. A special shoutout to Dr. Ranapanawa, who treated me promptly and managed my condition effectively. His timely care significantly contributed to my recovery. There were some initial challenges in securing a room due to unavailability. We arrived at the hospital at about 11:15 PM and only got a room around 2:00 AM. Since standard rooms were full, I had to opt for the Executive Suite, which cost approximately LKR 23,500 per day. My total expenses for the Dengue treatment came to around LKR 358,000. While the treatment and care were excellent, I believe the costs might be a bit steep for middle-class families. Overall, despite the initial room delay and the high costs, I am very grateful for the exceptional treatment, care, and hospitality I received at Suwasevana Hospital. Thank you to the entire team for aiding in my recovery.

    Service
    5
    Value
    3
  • Suresh N.

    Suwasevana hospital is the best.today I visit suwasevana relief because head and foot therapy sessions.i really happy today🥰❤️💯 …

  • Aysha N.

    Terrible service and long waits

    This place is really disappointing, with poor service focused solely on making money. I had a very bad experience here. They don't respond to inquiries, and the doctors are always late, making you wait for 3 to 4 hours. The cleanliness is also lacking. The staff fails to inform the doctors, waiting until they have more patients before they take action. It's a terrible service overall, and I wouldn't recommend it to anyone.

    Service
    1
  • Deepthi C.

    Great Free Treatments at Suwasewane

    I'm really pleased with the complimentary foot and head treatment provided by the relief section at Suwasewane Hospital. Thank you to the relief staff! 🤩

    Service
    5
    Value
    5
  • Chandrika R.

    Disappointing experience with delays

    I'm really let down and can't recommend this hospital. The doctor was supposed to arrive at 6:00 but didn't show up until 7:43. I had to wait for such a long time that other patients began canceling their appointments due to the doctor's tardiness. It would have been helpful if they had just informed us about the delay; a simple message would have made a difference. I can't recommend this place because of their lack of communication and carelessness.

    Service
    1
  • Hiviru G.

    Food quality needs improvement

    I want to share my disappointment with the catering services. Patients aren't asked about their dietary preferences, and the food quality is frustratingly bland. It's crucial to offer appealing meals for the recovery of patients.

    Food
    1
    Service
    1
    Value
    1
  • Ishan S.

    Very disappointed with the pharmacist assistant’s behavior and service, absolutely useless.

  • Lochana L.

    Terrible Service at Suva Sewana Hospital

    I had the worst customer service experience at Suva Sewana Hospital this morning. I went to see a doctor in room number 45 at 9:00 AM, with token number 4. The nurse next to the doctor completely ignored my number and allowed patients who arrived after me to go in first. I ended up waiting much longer than necessary and was called in late, without any explanation. Having traveled a long distance from Nuwara Eliya for this appointment, I felt that the staff showed no respect for patients' time. The nurse displayed a lack of basic communication skills and was extremely rude and unprofessional. This is how ordinary, vulnerable patients are treated here. If you don't have connections, your time and dignity seem to mean nothing. Suva Sewana Management, is this the standard you uphold? Train your staff to treat people with respect. We pay for healthcare, not for humiliation. I've been receiving medication from your facility for the past two years. Rating: 1/5 - Only for the doctor. Customer service = 0/5.

    Service
    1
    Value
    1
  • Madawa K.

    Poor security experience at hospital

    The security guard was very unhelpful. He seemed clueless about his role. Today, I went to Suwasewana Building 3 with my 27-day-old baby. As I drove into the entrance, my car accidentally brushed against the flagpole, and the security guard harshly blamed me for it. This behavior is unacceptable for your hospital; please take some action.

    Service
    1
  • Zumri S.

    Consider about the Receptionist and call centre team they ability and the attitude not good poor Customer service

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Frequently asked about Suwasevana Hospital

What is Suwasevana Hospital's phone number?
You can contact Suwasevana Hospital on  0812 223 223. The number is also shown on this page along with directions and reviews.
Where is Suwasevana Hospital located?
Suwasevana Hospital is located at Kandy, Kandy. Tap "Get directions" on this page to open it in Google Maps.
Is Suwasevana Hospital any good?
Suwasevana Hospital has an average rating of 2.3 out of 5 from 20 reviews on Review Guru. Read them on this page to see what customers say.

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