Suwasa Eye Hospital

• 

  Kamala J.

  about 1 hour ago

  A optical which has latest equipment and I was given an excellent customer service .

• 

  Shafeek M.

  about 1 hour ago

  No satisfaction. Verry poor service ..

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  STUDIO T.

  about 1 hour ago

  I really received good service. I am very happy. thank you very much

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  sachintha P.

  about 1 hour ago

  Terrible service and unresolved issues

  My visit to Suwasa Eye Hospital was incredibly disappointing. The customer service left much to be desired, with the staff lacking friendliness and professionalism in their interactions with customers. I was particularly frustrated by their limited knowledge about spectacle lenses. When I inquired about the blue filter issue, they struggled to provide clear explanations or answers to my questions. I had hoped for informed guidance, but sadly, that was not the case. To make matters worse, they charged me an extra fee to remove the coating, yet the blue filter problem persisted even after I paid the additional cost. Overall, this experience was very frustrating and disappointing. Based on my experience, I cannot recommend their services.

  Service

  1

  Value

  1

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  IRESHA R.

  about 1 hour ago

  Disappointing Service and Quality of Care

  I am really let down by the customer service and the level of care I received here. A few months back, I had two pairs of glasses made at this location. Shortly after I started using them, I noticed that the lights at my workplace seemed to be doubled. Since I had never worn glasses before, I thought this was just how it was supposed to be. However, I soon began experiencing intense headaches. When I returned to discuss the issue, they said it was due to the blue filter coating and offered to take it off. Even after they removed it, I still see double vision when looking at light sources. When I mentioned it again, the staff outright denied it. The receptionists were particularly unhelpful; they clearly lack proper customer service skills. In fact, one of them rudely suggested that I should just remove the lights from my office! What a ridiculous statement. I am genuinely appalled by how I was treated. The only reason I chose this place was because Dr. Nisala Atapattu recommended it. Suwasa Eye Hospital, you need to address this issue. People’s eyesight is incredibly important. Don’t jeopardize someone’s well-being like this. What you’re doing is unacceptable. Please learn to acknowledge your mistakes when they occur.

  Service

  1

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