Durdans Laboratory - Karapitiya is a healthcare provider in Galle. Address: 368F+VC5, Road, Galle 80000. Phone: 0912 222 801. Average rating: 2.0 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Durdans Laboratory - Karapitiya, find directions, and compare with other health & medical in Galle below.
2.0
Based on 5 reviews
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Kavindu G.
You can receive your PCR results within 24 hours, but be sure to visit between 8 AM and 2 PM. If you're traveling internationally, make sure to provide your Name, Passport number, and Nationality. It's also a good idea to give them an email address so your test results can be sent to you. Additionally, you can schedule a home visit for a traveling cost of 1500.
shalika N.
I was disappointed with the customer service. The staff weren't friendly, even towards the doctors who came to collect blood samples. It seems they treat female doctors differently than male doctors. The receptionists act like they own the place, making us feel like we're the intruders. They had promised to send me a link to my blood reports, but it's been over 24 hours and I still haven't received anything.
Madu C.
I had a really frustrating experience with the service today. My mother and I visited to give a blood sample, but the two receptionists just laughed when I struggled to provide my contact number. It was quite disrespectful! They treated us poorly. However, I do want to mention that the laboratory staff were friendly. The branch is located near Karapitiya Cancer Ward Road. I hope there will be some disciplinary measures taken regarding the receptionists' behavior. Mr. Ajith Thudawe, I kindly ask you to look into this matter! (24/06/2024)
Hiru S.
I have been a loyal customer of Durdans Laboratory for years, but my recent visit to the Karapitiya branch was incredibly disappointing and unprofessional. I went in for a fasting blood test and handed over my doctor’s prescription, which included all the necessary tests. The staff at the counter checked it, confirmed the tests, and gave me a total amount to pay, which I did. However, after I collected my reports and consulted with my doctor, I found out that the FBC test, clearly listed in the prescription, was completely missing. This is a major error. Not only did the billing staff overlook it, but the person who took my blood sample also failed to catch the mistake. This reflects a serious lack of attention to detail and accountability. Due to this oversight, I now have to make another trip, repeat the entire process, and waste more of my time — as if people don’t have other responsibilities. Extremely poor service and a very disappointing experience from a place I have trusted for years. They really need to improve their processes.
Chathura B.
My experience at Durdans Laboratory in Karapitiya was quite disappointing. The service was really slow, and I ended up waiting much longer than I anticipated. To make matters worse, the staff asked for my card details to manually input them into their system, rather than completing the transaction through a POS machine. This raised red flags for me regarding payment security and customer privacy. I really hope management addresses both the service speed and payment processes soon.
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