Durdans Laboratory - Galle is a healthcare provider in Galle. Address: No 18 Wakwella Rd, Galle 80000. Phone: 0912 224 846. Average rating: 1.4 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Durdans Laboratory - Galle, find directions, and compare with other health & medical in Galle below.
1.4
Based on 5 reviews
Visited Durdans Laboratory - Galle? Rate your experience
Tap a star to start — it takes a minute and helps others decide.
Write a review
Chanuka J.
I was really let down by the service at Durdans Laboratory in Galle. The staff was not helpful and displayed a lack of basic professionalism. I found the communication to be quite poor, and nobody seemed to have a definitive answer regarding my tests. Given the reputation of Durdans, I anticipated a much higher level of customer care. I hope management takes prompt action to improve staff training.
Malisha D.
The service at the three bill counters was quite slow. The CRP test is normally priced between 700 and 1000, but here it was 1260. Overall, it was okay.
Amanda L.
We recently went to Durdans Laboratory in Galle for an eco test for my father-in-law, and sadly, it was a very disappointing experience. We waited for almost 2 hours and 30 minutes for the doctor to show up. After more than two hours, we checked in at the reception, where they reassured us that the doctor was on the way. However, about half an hour later, we were told that there would be an even longer delay. This was particularly frustrating since we were initially told the doctor was coming soon. This isn't our first negative experience with their service. Just last Wednesday, we had an appointment for the same test, but we found out the doctors were on strike. We were never notified about the strike beforehand and only learned about it when we inquired. This poor communication and lack of coordination have left us very dissatisfied with the service at Durdans.
Lakshan
The service at Durdans Laboratory was very disappointing. We scheduled a blood test for a bedridden patient for today at 9:30 AM and even gave them a reminder at 9:00 AM. We waited until 9:40 AM without any word from them. Finally, at 9:45 AM, they sent the bill, but they didn't arrive to collect the blood sample until 10:15 AM. Is this typical? They showed no regard for an 80-year-old woman who had gone without food for over 12 hours for the test, which was incredibly frustrating. To add to the issues, later in the day, we received someone else’s stool test report. This is a serious problem and completely unacceptable. We used to think of Durdans Laboratory as one of the best, but that's no longer the case. This was a very disappointing experience, and I can’t recommend their service anymore.
Gomeda G.
I had a really disappointing experience at Durdans Laboratory. When I arrived to check my blood sugar level, I was met by a front desk attendant who was not only unfriendly but also quite rude when I opted not to provide my mobile number to avoid promotional messages. Although I gave them my email for the blood report, they failed to send it in the timeframe they promised. After an unreasonably long wait of 5-6 hours, I had to call them myself, and they assured me that the report would be sent right away. Unfortunately, it never came. Even after waiting three days, there was still no sign of the report. The poor customer service, disrespect shown to customers, and inability to carry out a simple task like sending an email are unacceptable. In the end, I had to go in person to collect my report. This experience has left me very dissatisfied, and I would strongly recommend others to look for different options for their medical needs. Durdans Laboratory really needs to rethink their customer service practices and staff training to avoid such problems in the future.
More health & medical in Galle
Read enough? Add your experience
You just read what others thought — tap a star to share yours.
Write a review
