Kanchana V.
Not answering the phone at all
Doctor Lab is a healthcare provider in Kurunegala. Address: NO 220 Colombo Road, Kurunegala 60000. Phone: 0372 220 024. Average rating: 3.4 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Doctor Lab, find directions, and compare with other health & medical in Kurunegala below.
3.4
Based on 5 reviews
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Write a reviewKanchana V.
Not answering the phone at all
Ajantha R.
Very good customer service.
Pahan F.
Exceptional Patient care and Accurate results
Malinda P.
New machines. Friendly service
Nayomal L.
The lab results take an excessive amount of time, with reports taking over 5-6 hours to arrive when they typically only take 1.5-2 hours at other labs. There are occasions when the SMS notification for the report doesn't come through, which means I may have to return in person to pick them up. On a positive note, the staff is friendly and attentive, clearly working hard to keep everything moving. However, it seems the management is focused on cutting costs, leading to understaffing. One person is left to handle collecting payments, managing bills, drawing blood, answering calls, and providing reports, which causes significant delays for everyone.
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