Pronto Lanka

bbh F.

24 days ago

No Professional service

Worst courier service I have ever experienced. My parcel was supposed to be delivered, but nobody from the delivery team called . Later, received an SMS claiming that my contact number was unreachable, which is completely false. I was available the whole day and did not receive a single call. To make matters worse, I called the customer service hotline 5 times to find out what happened. After several calls, they finally gave me the Yakkala Pronto office contact number (070-6293091) and informed me to contact Mr. Lakmal. However, that number was never answered. No response, no callback, and no support. This is a paid delivery service, yet there is absolutely no professionalism, communication, or customer care. Instead of delivering parcels, they make excuses and waste customers' time. I do not trust this company with any parcel delivery. If you value your time and your package, avoid this courier service and use a more reliable company. Very disappointed and frustrated. Pronto Lanka needs major improvements in customer service and delivery operations. 👎👎👎

Damith N.

4 months ago

Poor service and late dilivery

I had a very disappointing experience with Pronto Lanka. My order was delivered much later than the promised date, and I received little to no communication regarding the delay. It was difficult to get updates, and customer service was not responsive or helpful when I reached out for assistance. Timely delivery and proper communication are basic expectations, and unfortunately, my experience fell short in both areas. I hope Pronto Lanka improves its customer service and delivery process to provide a better experience for future customers

shalu S.

4 months ago

Very Poor Service – Not Recommended for Urgent Deliveries

I booked a parcel with Pronto Courier under their 1-day delivery service, expecting fast and reliable service. I made the request 2 days ago, but they have still not even picked up the parcel. According to the tracking history, they only keep updating the status with "pickup attempt made" but no one has actually come to collect it. What is even more frustrating is that they do not answer phone calls, leaving customers with no information or support. If you need to send something urgently, do not rely on this courier service. Their "1-day service" means nothing if they cannot even arrange a pickup after two days. Very disappointing and unprofessional experience. I would not recommend Pronto Courier to anyone who values timely delivery and customer service.

Orange “.

5 months ago

Service quality has plummeted

Since 2025, the service has noticeably deteriorated. Call center representatives simply say "Ayubowan" and then fall silent, offering no help or feedback. This leads to a significant waste of time.

Manisha S.

5 months ago

Terrible service and delivery issues

They were quick to collect my package and payment, but the service went downhill from there. After waiting a week for my parcel to be delivered to Ahangama, I reached out for an update and received a negative response. I strongly advise against using this fraudulent company.

Harshan J.

5 months ago

Good service

S H.

5 months ago

Terrible Delivery Experience

I wouldn't recommend Pronto. I ordered a parcel and it took them four days to deliver it. If SL Post can do it faster, then there's really no excuse. They don't even answer the phone.

kovindu B.

5 months ago

Terrible Service Experience

I've encountered the worst service here. There wasn't even a proper follow-up, the job was delayed, and they clearly lack an understanding of customer service. Overall, a very disappointing experience.

Naduni W.

5 months ago

Terrible Courier Experience

I've never had such a frustrating experience with a courier service. It's been nearly four days, and I still haven't received my parcel. It contains crucial documents, including my NIC and others. When I followed up yesterday, I was told that they had already received it, which is misleading.

Gayan N.

5 months ago

Terrible service and high prices

I visited on May 13 and I'm writing this on May 29. The service was awful and the prices were very high compared to other places. I definitely wouldn’t recommend this to anyone 🤮.