Tiesh (Pvt) Ltd

Guy C.

3 days ago

Terrible customer service experience

Hello, it's January 2026 now. I communicated with customer service twice during the summer of 2025, and they assured me they were working towards a solution, but I've heard nothing since. I no longer have faith in their customer service, so I recommend avoiding any purchases during your visit. Thank you. I had a disappointing experience in November 2024 when we visited Sri Lanka. Our tour operator took us to your jewelry store, where my partner bought a lovely pendant and earrings. Unfortunately, the attachment on the earrings broke. I attempted to reach out via email, but received no response. The service on your website offered me a virtual meeting, but no one answered. Your customer service is extremely poor. I will be advising the tour operator to steer clear of your store. If anyone from another country is considering a purchase, I suggest considering my experience before buying anything. On July 31, 2025, I read the customer service response and will forward the email to the address given. I will update my review with any further developments. ...to be continued

Service

1

isuru K.

3 days ago

Excellent Service and Unique Jewelry

I collaborated with Tiesh on a few jewelry pieces and was genuinely impressed by the exceptional customer experience and the variety of modern products they offered. I want to highlight the service from Chamodi, who was attentive and well-informed about all my needs. It's definitely a place worth visiting!

Service

5

Dee W.

3 days ago

Disappointing Experience with Jewelry Quality

I am really let down by this place. I've visited this store several times and have bought over 8 pieces of high jewelry from them in the last 4-5 years. I even recommended them for a family wedding for the rings, but everything went downhill from there. It’s disappointing that even though gold prices are at a decade high, the quality of the gold seems to have suffered. The diamonds on the ring I purchased kept falling off, and they made it difficult to get it repaired since they don’t produce their items in Colombo. Additionally, the gold in the engagement ring started to discolor just a month after purchase. I’m baffled by what’s happening with these high-end jewelers in Colombo. Are they only catering to tourists? Why can’t they provide the same level of service to locals? Update after their response: I had already reached out to customer service, but I was still very disappointed by their reply and the hassle it took to resolve the issues. Eventually, we decided to give up and bought a replacement engagement ring elsewhere. I’m sharing this review after everything has occurred and the lack of follow-up from their team.

Service

1

Value

1

SueAnne W.

3 days ago

Exceptional Assistance from Bhagya

They can handle anything you need! If you ask for Bhagya, he’s incredibly helpful and will ensure you find the ring you want!

Service

5

Ravindu T.

3 days ago

Exceptional Jewelry Experience

Tiesh is truly the best! I’ve been going there for some time, and their service consistently impresses me. You can see their commitment to high-quality jewelry in every aspect. From personalized service and unique designs to a fantastic selection of high-end natural stones and the quality of precious metals, their technical expertise is unparalleled. During my most recent visit, I opted to create a custom cuff bracelet, and the experience was remarkable. The team found two stunning white sapphires and had their designer sketch exactly what I envisioned. The final piece, made of rose gold, turned out just as I had imagined it. What really sets Tiesh apart for me is their attentive customer service and warm hospitality. They prioritize understanding the client's needs by focusing on every detail. I want to give a special shout-out to Aunty Sherine, who consistently goes the extra mile for her clients. She always remembers to offer a great cup of coffee and engage in a lovely chat, making each visit unforgettable. I highly recommend Tiesh!

Service

5

Vicky C.

3 days ago

Excellent Jewelry Repair Service

This place has a very convenient city location and offers quick service at an affordable price. I recently had several fine gold jewelry pieces repaired—dropped them off at the beginning of my trip and picked them up at the end. Each item was fixed flawlessly, costing just 10,000 LKR for six pieces, including some missing diamonds and pearls. I'm extremely satisfied and will definitely return on my next trip! 👍

Service

5

Value

5

Anta C.

3 days ago

Great experience ! Thank you Dilan