Anuruddhika D.
Frustrating wait at Ratnapura Singhe Hospital
I had a very disappointing experience at Ratnapura Singhe Hospital today. I'm writing this review on my way home because the service I received was extremely poor. I faced an excessive wait just to pick up my medication from the pharmacy. This delay was quite inconvenient for me as a patient, and I observed many elderly individuals struggling with the same issue while waiting. There simply weren't enough staff at the pharmacy, leading to unnecessary wait times for patients. If staffing is an issue, more personnel should be assigned during peak hours. Customer service should be prioritized, especially in a private hospital where patients pay for a higher standard of service compared to government hospitals. People opt for private hospitals for comfort, efficiency, and better care, not for long lines and added stress. I really hope management will take swift action to enhance the pharmacy service and overall patient care.
- Service
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