Panora Eye Hospital

Mindula C.

7 days ago

Disappointing experience at Panora

I feel compelled to share the disappointing experience my mum and I had at Panora. After her cataract surgery, she mentioned that her eyesight still wasn't clear. We followed the hospital's instructions and waited one week, then two weeks, as the surgery was still recent. When we returned for her scheduled monthly checkup, the doctor stated that she likely needs glasses, despite her concerns about her vision. Just three days after the checkup, my mum reported tears coming from her eye. We immediately contacted the hospital and sought to see any available doctor. Although a doctor was present, we couldn't see them due to the crowd. Instead, a resident doctor checked my mum's eye and discovered a blister inside the eyelid. I couldn't believe it—shouldn't this have been identified before the surgery? We did everything required on our end, yet they had one job: to assess the eye's health. This feels like serious negligence on both the doctor's and the hospital's part. To make matters worse, we weren't given a proper appointment for the following day. One of the staff members informed us, "We cannot give you an appointment because there are 20 other patients who booked a consultation." I wanted to avoid a scene, but that response infuriated me. My mum had surgery at this hospital; they should provide her with the attention she needs given her situation. It's completely unacceptable to say, "You have to wait until the doctor sees all patients, so we cannot give you an exact time." Patients shouldn't be disregarded after surgery; they need to take responsibility and show some empathy!

Service

1

Sasith S.

7 days ago

Great all-around eye care facility

The place is neat and well-kept. The staff is extremely friendly. They offer a range of services including channel consultations, eye exams, surgeries, laser treatments, an optical shop, and a pharmacy. Plus, there's ample parking available.

Service

5

Ambiance

5

Sadhana S.

7 days ago

Excellent service! The staff were very friendly and professional, and everything was handled quickly. Highly recommend.

Chinthaka (.

7 days ago

Top-notch cataract surgery experience

This is the best place for lens replacement surgery (cataract surgery). All the top eye surgeons visit this hospital. Parking is available, and from the owner, Lasantha, to all the staff members, everyone is very friendly, creating a wonderfully welcoming culture. The prices are also affordable. I met with eye surgeon Ms. Wathsala Priyadarshani, who adheres to strict safety protocols. She required my mom's ECG report to be verified by cardiologist Dr. Suneth Karunaratne. After confirming via WhatsApp, Ms. Wathsala approved the surgery. Thank you to Mr. Lasantha and all the staff at Panora Eye Hospital!

Service

5

Value

5

Ambiance

5

Lilac S.

7 days ago

A great hospital with caring staff, professional service, and a welcoming environment. Highly recommended!

Mithila P.

7 days ago

Extremely Disappointing Experience

This is the worst hospital I’ve ever visited. I wouldn't recommend it for eye consultations. My mother had eye surgery here in December 2025 and received a lens, but she’s still having trouble seeing clearly, indicating that the procedure didn’t go well. They keep suggesting various scans and offering multiple reasons for this issue, but it feels like they only focus on their fees, not the patients’ well-being. We spent hours waiting each day for consultations and surgery—often between 3 to 5 hours. They seem indifferent to our time, which is frustrating. During those long waits, we noticed that the staff involved in testing and technical tasks only work at specific times. They make all patients arrive before they leave, causing everyone to wait excessively to see the doctor. I’m really disappointed. Honestly, even a government hospital offers a better experience than this one.

Service

1

Value

1

Ambiance

1

Lyra S.

7 days ago

Disappointing optical services experience

I was very let down by their optical services. My vision was incorrectly measured, which caused me a lot of discomfort with the glasses I ended up with. When I returned to voice my concerns, I was told my eyes were too weak for accurate measurements and suggested I see their specialist for further testing, including a procedure that would require medication to temporarily paralyze my eyes. One optician even jokingly suggested I use two pairs of glasses for different distances, which I found quite ridiculous. Instead of addressing my issues professionally, they offered silly excuses, which I found quite alarming. I decided to seek a second opinion elsewhere, and they managed to take my measurements without any trouble. Now, I have glasses from that other provider and have encountered no problems. Panora was once a place I trusted, so this experience was especially disappointing. I definitely won't be going back or recommending their optical services.

Service

1

Value

1

Thisara S.

7 days ago

Disappointing Experience at Eye Hospital

We recently visited Panora Eye Hospital for an eye exam, and it was quite disappointing. There doesn't seem to be an effective system for managing the patient queue. Although we were assigned number 16, the nurses allowed their relatives to cut in front of us, which felt very unfair and unprofessional. The customer service left much to be desired, and I wouldn't recommend this facility. The doctors appeared quite casual and didn't show much concern for their patients. Given that patients are paying for these services, they certainly deserve proper care, professionalism, and respect. The hospital management really needs to enhance their service standards and ensure that all patients are treated fairly.

Service

1

Value

1

Thusitha J.

7 days ago

Disappointing Experience with Dr. Tennekubura

I was extremely let down by Dr. Anusha Tennekubura. She showed up two hours late, forcing us to wait a long time with our 7-week-old, low-birth-weight baby. When she finally attended to us, the entire checkup lasted under a minute, and her demeanor was quite unprofessional and rude, lacking any empathy for worried parents. She failed to explain anything at all. This was a total waste of both money and time. I urge other parents to seek out a more attentive and caring doctor.

Service

1

Value

1

Mohamed Z.

7 days ago

Rude service ruined the experience

The customer service here was very disappointing. The staff at the counter interacted with patients in a disrespectful way, failing to greet anyone or demonstrate basic manners. There was a noticeable lack of smiles or a welcoming vibe. While I was processing my payment, one staff member was busy discussing personal issues with a colleague instead of focusing on the patients. This was my first visit, and sadly, I won’t be coming back for any future appointments.

Service

1