Shan P.
Disappointing service at AMW Rajagiriya
I had a very disappointing experience at the AMW Rajagiriya workshop. Before my visit, I called the customer care number on Google and explained that my Suzuki Alto 800 had a water leak. I specifically asked if this issue could be inspected and repaired at the Rajagiriya location, and I was told to bring the car in. However, after taking time out of my day to drive there, I was met by a mechanic advisor named Alwis, who was quite rude and unprofessional. He didn’t listen to my explanation and simply said they don’t handle that type of repair, then told me to leave. What frustrates me most is that this could have been communicated over the phone before I made the trip. Instead, I was given incorrect information, wasted my time and fuel, and encountered poor customer service when I arrived. A professional service center should provide accurate information to customers and treat them with basic courtesy and respect, but unfortunately, neither of those happened here. I am very disappointed with this experience.
- Service
- 1
- Value
- 1
