Nilawin Hotels & Resorts is a business in Colombo. Address: Near Church, Bandarawatta, Chilaw - Colombo Main Rd, Kakkapalliya. Phone: 0322 220 700. Average rating: 4.0 out of 5 from 12 customer reviews on Review Guru.
4.0
Based on 12 reviews
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M G.
The service here was disappointing, and they charge more than other hotels, so think twice before visiting. The pool costs 1000, and we ended up spending over 8000 on pork and chicken, which were just small pieces that didn't justify the price.
William A.
My experience at Nilawin Hotels & Resorts was truly remarkable. From the moment I arrived, the staff greeted me with genuine warmth and exceptional hospitality, making me feel right at home during my entire stay. The rooms were spacious, impeccably clean, and very comfortable, equipped with all the amenities necessary for a relaxing getaway. The serene surroundings, lovely swimming pool, and well-kept property created an ideal setting to unwind. The food was fantastic, featuring a wonderful assortment of authentic Sri Lankan and international dishes, all crafted with top-notch quality and flavor. What stood out to me the most was the professionalism and friendliness of the entire team. They went the extra mile to ensure every aspect of my stay was flawless. I wholeheartedly recommend Nilawin Hotels & Resorts to anyone in search of comfort, outstanding service, and great value for money. I can't wait to return soon!
Lakshan W.
This is a fantastic venue with luxurious rooms. They did a wonderful job for our wedding, and the food was delicious. Plus, they generously provided a honeymoon half-board room at no extra charge.
Dinithi F.
The location was quite nice. However, the waiter who attended to us was not very pleasant, providing unfriendly service. On the bright side, the food was tasty, even though it took around 15 minutes for our order to arrive. Overall, I'd rate it a 3.5.
Prasad J.
My experience at Nilawin Hotel in Chilaw was quite disappointing. The service left a lot to be desired, and the quality of the food was unacceptable. We ordered a black pepper pork curry, which was honestly the worst dish I've ever tasted. On top of that, the air conditioning in our room was not working properly, which made our stay uncomfortable. To make matters worse, one of the front office staff members, a lady with straight hair, responded to our concerns very rudely. In summary, I'm very dissatisfied with my stay and wouldn't recommend this hotel to anyone.
Suranga C.
We ordered the seafood fried rice for lunch around 14:30, and it arrived quickly in a generous portion. The rice was flavorful, and the restaurant itself was quite clean. It felt like good value for the money, and the staff were friendly.
Dennis R.
We believed this would be a suitable venue for our event, but everything went wrong during the homecoming ceremony. We left a deposit of one hundred thousand rupees (100,000.00 rupees) and reserved space for two hundred guests. However, as people were scattered across tables, some families couldn't sit together, forcing the venue to add two extra tables. One of those tables had hardly anyone at it, while the other remained completely empty throughout the event. Despite this, we were charged for both tables at the same rate of one hundred thousand rupees (100,000.00 rupees). There were fewer than two hundred attendees, and the food provided for the guests was insufficient. To make matters worse, the homecoming cake was missing, and the room assigned to the couple was in terrible condition—no soap provided, and the food was disappointing. However, I have to say that the food during the ceremony itself was excellent and met our expectations. I strongly recommend that anyone considering booking this place think long and hard before proceeding. It’s a dreadful venue for an event, and I certainly would not recommend it to anyone.
mohan S.
I had a really disappointing stay at this hotel. The state of the room was quite bad — the air conditioning didn't work, there was no adequate cooling, and the television was out of order. The quality of the food was also subpar. Even after we raised our concerns, no one came to address the problems or make things better. At the front desk, there was a woman with straight hair who lacked the skills to interact with customers kindly and professionally. Her demeanor was not acceptable. In summary, the service was incredibly lacking. I definitely do not recommend this hotel to anyone.
Thilini M.
We had a birthday party at Nilawin Hotel today, and we were truly impressed with the service. The staff was very welcoming and attentive. I highly recommend this venue for any special occasion. Thank you, Team Nilawin!
Sajitha W.
I had a fantastic time at Nilawin Resort Chilaw. The front office and back-end staff were incredibly helpful, friendly, and supportive during our visit. Their hospitality made us truly feel welcomed and at ease. The food was wonderfully tasty and of high quality. Our rooms were clean, well-kept, and provided a relaxing atmosphere. Additionally, the prices were quite reasonable given the outstanding service we received. I highly recommend this place for anyone traveling to Chilaw. We will certainly return!
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