Nadia A.
Frustrating stay with several issues
My hotel experience had some frustrating moments that detracted from my comfort. Upon entering my room, I noticed the balcony door lock was left open, which didn’t instill confidence regarding safety or attention to detail. I also struggled with the air conditioning, only to discover later that it was controlled by a switch at the front desk—something that wasn’t explained during check-in, leading to unnecessary confusion. Housekeeping was another concern during my stay. I had to ask multiple times for cleaning, including basic items like toilet paper, and sometimes the service was either delayed or didn’t happen at all. To make matters worse, there were mosquitoes in the room, making it hard to relax, especially at night. When I faced an issue with the toilet flush, the staff did come to fix it, but their demeanor felt unprofessional—they chatted among themselves in their own language and laughed while addressing the problem, which felt dismissive. The dining experience was also lacking. The breakfast menu was quite limited, offering little variety, and there were too many flies in the dining area, making it uncomfortable to enjoy meals. Additionally, the WiFi setup was inconvenient, requiring new vouchers each day instead of offering continuous access, which became a hassle. Overall, while the staff were generally okay, the poor communication, inconsistent housekeeping, and various hygiene and service issues significantly affected the quality of my stay.
- Food
- 2
- Service
- 3
- Value
- 2
- Ambiance
- 2
