The New Pharmacy & Stores

Ras A.

17 days ago

Disappointing service at New Pharmacy

I’m really let down by the service at New Pharmacy in Kurunegala. My mother recently visited to purchase a vaccine for my grandmother. The first time she got it, it cost Rs.1600, but on her next visit, they quoted Rs.2600, claiming they had made a mistake with the initial price. My mother accepted this explanation and purchased it without issue. However, what truly upset us was the behavior of the staff. Some made rude remarks towards my mother, which is completely unacceptable. This isn’t how loyal customers should be treated. We typically go through doctors at Seth Sevana and always rely on this pharmacy for our medications, but this experience has left me very disappointed. It's crucial for your staff to learn how to communicate and behave respectfully with customers. A pharmacy should prioritize care, not disrespect.

Service

1

Value

2

kmm U.

17 days ago

My regular Medicine provider

malith W.

17 days ago

Disappointing customer service experience

I bought an orthopedic sock from this pharmacy, as they claimed to have a return policy in case the size didn’t fit. However, when I went back to exchange it for a different size, the staff was unhelpful and outright refused to handle the return or exchange. I'm very disappointed with their customer service.

Service

1

Don B.

17 days ago

Best and Fast Service

Sathya G.

17 days ago

Avoid this pharmacy

One visit to this place is all it took for me to determine that I will never return. The service was incredibly sluggish, unprofessional, and overall incompetent regarding the services they should provide.

Service

1

Dilruksha M.

17 days ago

Disappointing Service Experience

The service at this location is shockingly poor. The staff seems to believe they’re doing you a huge favor just by acknowledging you. There’s a clear air of condescension, and they treat paying customers as if they’re coming in to ask for free medicine. I had a particularly aggravating encounter with a short, fair-skinned female staff member who took more than 20 minutes to find the medicine I asked for. It was infuriating to see someone move so slowly while treating my request like it was an inconvenience.

Service

1

Mohamed R.

17 days ago

Unfair Service Experience

The service was unprofessional. They prioritized customers based on their own preferences rather than adhering to the queue order. I waited a long time, and the way they treated customers was quite irresponsible and rude. It was a very disappointing experience.

Service

1