Lakeside Adventist Hospital

Nuzla N.

17 days ago

Staff Attitude Needs Improvement

I had a really disappointing experience at this hospital, particularly with the reception and pharmacy staff. Their behavior felt unprofessional and they seemed to lack basic kindness and courtesy. It appeared as though they weren’t interested in helping or showing any empathy towards patients. Healthcare involves not only treatment but also the way patients are treated. I truly hope the management takes this feedback seriously and works on training the staff to be more compassionate and patient-oriented in their service. Everyone deserves respect, especially when they’re feeling unwell.

Service

1

Norm Y.

17 days ago

Quick and efficient ER experience

Following a small accident that left me with a cut on my shin, I arrived at the hospital and was promptly taken into the ER within two minutes. The nurses assessed my injury, the doctor stitched me up, and I was on my way home in about an hour, all for a very reasonable cost.

Service

5

Value

5

kasun H.

17 days ago

Disappointing and costly visit

I had a really frustrating experience at OPD. After twisting my ankle, they recommended an X-ray, even though I was walking fine and felt no pain. Then, they scheduled me for a scan and a doctor's appointment the following day. On my first visit, they charged me Rs.3,000 without providing any treatment. What's the point of paying if I'm not getting any help?

Service

1

Value

1

Shammika C.

17 days ago

Consistently Poor Service Experience

I've never been happy with the service at this hospital, no matter when I've visited. The cashier seems preoccupied with personal phone calls. The nurses are even less attentive than those in government hospitals, always putting money first. I recommend steering clear of this hospital if you can...

Service

1

Value

1

Rashi R.

17 days ago

Poor Service at Lakeside Hospital

I was quite let down by the service at Lakeside Hospital in Kandy. We arrived today and while the doctor was punctual, we ended up waiting outside for over an hour. During that time, not a single nurse or staff member came by to check if the patients had arrived or needed any help. After waiting for more than an hour, a nurse finally approached us and said we should have notified them that we were there. We even had to make a call to confirm if the doctor was present or not. The overall service was lacking, showing very little care or attention towards patients. To make matters worse, the doctors’ demeanor was rather rude and unprofessional. This experience was truly disappointing, and given what we faced today, I wouldn’t recommend this hospital to anyone.

Service

1

Angélique

5 months ago

Excellent Service and Quick Diagnosis

The check-in process was prompt, and the doctor was extremely attentive. He communicated in excellent English, delivered a swift diagnosis, and prescribed medication right away. Every staff member was kind and professional.

Service

5

dilani N.

5 months ago

Very peaceful place .good and helpful staff.good luck......

Dinusha S.

5 months ago

Disappointing care and high charges

My experience at Lakeside Hospital was very disappointing. I took my mom there for a finger injury, and a nurse quickly assessed it before calling the OPD doctor. However, the doctor never bothered to check my mom in person; he just spoke to the nurse on the phone and instructed her to get an X-ray. This was at 4:40 in the morning when one would expect proper emergency care. To make matters worse, the billing was outrageous. We were charged Rs.600 for hospital fees despite the doctor not examining my mom, plus an extra Rs.300 for OPD services. Paying so much for such inadequate service is completely unacceptable. Overall, the lack of attention, unprofessionalism, and unreasonable fees made this a very negative experience. Based on this visit, I cannot recommend Lakeside Hospital.

Service

1

Value

1

tess T.

5 months ago

Poor nursing staff at the hospital

"The nurses at this hospital really don’t seem to understand the fundamentals of nursing. I question whether they are even aware of Florence Nightingale or her oath. I cannot recommend this hospital."

Service

1

Value

1

I R.

5 months ago

Terrible experience at Kandy hospital

This is the worst hospital in Kandy. We chose it simply because it was close to our home. The staff are extremely incompetent and unprofessional. It seems the doctors are only interested in making money. The rooms are very dirty. The health ministry should really consider shutting this hospital down. Stay away from this place at all costs!

Service

1

Value

1

Ambiance

1