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Co-Operative hospital Galle
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Co-Operative hospital Galle

1.9(13 reviews)  24 Gamini Mawatha, Galle 80000
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About Co-Operative hospital Galle

Co-Operative hospital Galle is a healthcare provider in Galle. Address:  24 Gamini Mawatha, Galle 80000. Phone:  0912 234 270. Average rating: 1.9 out of 5 from 13 customer reviews on Review Guru. Read what customers say about Co-Operative hospital Galle, find directions, and compare with other health & medical in Galle below.

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1.9

Based on 13 reviews

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1
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13 reviews

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  • Buddhima K.

    Frustrating Experience at VVIP Room

    I’ve included photos of the VVIP room where I stayed. The prices are reasonable compared to other private hospitals in Galle. However, I have several complaints: 1. The service is way too slow. 2. Cleanliness leaves much to be desired, especially in the washrooms. 3. The kettle in the room was broken, and we didn’t receive a replacement. 4. The outpatient department (OPD) operates at a snail's pace, reminiscent of a government hospital. 5. There’s no one managing the OPD queue. Additionally, I visited the OPD to have some dead skin removed from a wound on my foot. Unfortunately, the nurse didn’t clean the area before proceeding and left the discarded tissues on the floor instead of the bin. This level of hygiene is unacceptable. To top it off, their hotline is often unavailable, forcing me to make 5 to 10 attempts just to reach someone.

    Service
    1
    Value
    3

  • kalana M.

    Disappointing service at Cooperative Hospital

    I was extremely let down by the service at the Cooperative Hospital reception. The staff lacked professionalism and seemed indifferent to patients' needs. I waited over 10 minutes just to receive my e-channeling receipt, but the receptionist was slow and appeared to ignore everyone. Rather than providing assistance, she suggested that if I was late, I should go to another place across the street to get the receipt. Sadly, the service there was just as poor. I had to wait another 15 minutes, and the staff seemed just as uninterested and unhelpful. In total, I wasted a considerable amount of time simply trying to get a receipt. This level of service is unacceptable, especially in a healthcare environment where efficiency and patient care should be top priorities. I urge you to address this issue and take steps to enhance staff behavior and service quality. Thank you.

    Service
    1

  • Lakshan

    Frustrating experience with appointment service

    I’m writing to share my deep frustration and disappointment with the terrible service at Galle Co-operative Hospital. For an establishment that claims to offer healthcare, their irresponsibility is shocking. On March 30, 2026, around 6:15 PM, I had to make over 20 calls before anyone finally picked up. When a female staff member answered, I asked to schedule an appointment with Dr. S.P. Dissanayake. She told me the doctor wasn’t available that day but could be booked for April 2. I was assigned Appointment No. 32 at 9:00 PM, but then she abruptly hung up without asking for my name, contact information, or providing any confirmation SMS. Today, when I called to confirm my appointment, I was shocked to learn that Appointment No. 32 was booked under a completely different name. The staff member I spoke to on the 30th clearly did not enter my booking into the system, despite giving me a specific time and number. When I brought up this negligence and lack of accountability, the person on the line today just hung up instead of offering an explanation or an apology. This goes beyond just "bad customer service"; it's outright dangerous negligence. People reach out to a hospital because of health concerns, not to deal with incompetent staff. The staff is rude, unprofessional, and evidently indifferent to patient welfare. Your staff is damaging the hospital's reputation. If you can’t manage a simple appointment booking correctly, how can patients trust you with their health? Think twice before choosing Galle Co-operative Hospital for a consultation. You might waste your time and risk your health due to their complete incompetence.

    Service
    1
    Value
    1

  • Chandima D.

    Disappointing hospital experience

    I was really let down by my time at this hospital. The communication from the reception staff was lacking, and they were neither welcoming nor helpful. Their demeanor felt unprofessional, and they appeared to be missing even basic communication and customer service skills. I had anticipated far better treatment and assistance from a hospital. Sadly, the overall experience was quite unpleasant and frustrating.

    Service
    1

  • Thushi D.

    Exceptional Service Experience

    The service provided by Ms. Madushi at the front counter was exceptional from beginning to end. She was attentive, well-informed, and truly cared about assisting me. My issue was addressed swiftly and effectively, leaving me extremely satisfied with the overall experience. Five stars!

    Service
    5

  • Jennifer S.

    Terrible Experience at the Hospital

    I would give zero stars if possible. I had to pay a deposit of 100,000 LKR and then waited in bed for 24 hours just to see a doctor. During that entire time, nothing was done. In the end, I received a massive bill simply because I'm a foreigner. Now, I have to pay a lot of money for just waiting around, only to be told that they found nothing. What a joke. I highly advise against going to this hospital. Perhaps a government hospital would offer better service since they wouldn't just leave you there to collect your money. This feels like a scam and should not be allowed in a hospital.

    Service
    1
    Value
    1

  • Malisha D.

    Great service and reasonable prices

    The staff here are friendly and professional, providing excellent service. I found the medicines I needed at very affordable prices. Overall, my experience was smooth and satisfying. I'm really pleased with the quality of service and would definitely recommend this pharmacy to others.

    Service
    5
    Value
    4

  • Úrsula M.

    Frustrating experience with poor communication

    Our experience was very disappointing due to extremely poor time management. We had an appointment for an anomaly scan at 1:00 PM and arrived at the hospital, only to wait for about an hour without any proper updates. After inquiring ourselves, we learned that the doctor had an emergency and would be delayed by at least another 2.5 hours. Later, the hospital manager, Miss Mutuh, contacted us to inform us that the doctor had arrived and instructed us to be in front of the consultation room at 3:35 PM. When we returned as asked, we found at least 30 other people waiting. The nurse then informed us that we would need to wait at least another hour, and it was clear that this timeframe was uncertain. While we understand that emergencies can happen, the issue lies in the hospital giving patients appointment times, leaving them uninformed, and then expecting them to join a long queue with no clear indication of when they would be seen. We had rearranged our entire afternoon around the doctor’s emergency and were willing to come back later. However, being specifically told to be there at 3:35 PM led us to reasonably expect that the appointment would occur around that time. For a hospital that serves pregnant women and handles medical appointments, this level of organization and communication is unacceptable. After spending hours waiting in Galle, we ultimately left without having the scan. I sincerely hope the hospital improves its appointment system and patient communication.

    Service
    1
    Value
    1

  • Demuni Z.

    Frustrating delay and poor communication

    I was extremely let down by the service at Galle Co-operative Hospital's CT Scanning Unit. We paid the full amount of LKR 31,000 for a CT scan around 5:00 PM and received the bill right away. However, by 9:00 PM, the scan had still not been performed. Given that our patient is suspected of having cancer, we anticipated urgent and empathetic service. Sadly, no one informed us about the long wait we would face. We were just left sitting there for hours without any proper explanation. It's really unfair to collect payment upfront and then leave patients waiting for so long without clear communication. Hospitals need to realize that patients arrive with serious health concerns and anxiety. I sincerely hope the hospital management can enhance their service and communication to prevent others from facing a similar experience.

    Service
    1
    Value
    1

  • Mohamed N.

    Terrible service experience

    The service here was extremely poor. I tried calling for almost three hours without anyone answering. We even had to file a complaint with the government. This staff needs to be sent home.

    Service
    1

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Frequently asked about Co-Operative hospital Galle

What is Co-Operative hospital Galle's phone number?
You can contact Co-Operative hospital Galle on  0912 234 270. The number is also shown on this page along with directions and reviews.
Where is Co-Operative hospital Galle located?
Co-Operative hospital Galle is located at  24 Gamini Mawatha, Galle 80000, Galle. Tap "Get directions" on this page to open it in Google Maps.
Is Co-Operative hospital Galle any good?
Co-Operative hospital Galle has an average rating of 1.9 out of 5 from 13 reviews on Review Guru. Read them on this page to see what customers say.

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