CityPak

Nimesha P.

28 days ago

Terrible service experience

If I could give zero stars, I definitely would. This place has the absolute worst service I've ever encountered. Their customer service is appalling. I couldn't reach their hotline, and none of the branch numbers would pick up. When I tried to inquire about my parcel, no one responded despite numerous calls. Eventually, I found out that my parcel had been sitting there for several days without being delivered. I asked if they could deliver it before a certain time due to a prior commitment, but the receptionist was extremely rude. Even the delivery person refused to accommodate my request. I strongly advise against using this service.

Service

1

Lashan U.

28 days ago

Unreliable courier service experience

I wouldn't recommend this company as a dependable courier service. They've had my parcel for nearly 7 days, and when I reach out to the head office, they offer no solutions. This has been the worst service I've experienced so far. If you can't operate a business properly, then please don't. Their Kandy branch isn't answering the phone either—shame on you.

Service

1

Madhavi K.

28 days ago

Frustrating Delivery Experience

I am extremely let down by the customer service. My two parcels have been stuck at the Avissawella bank for several days now. At one point, they mentioned that the items weren't for delivery, and the next day I was told that no delivery attempt was made. Over the past few days, I had to call the hotline three times, and the way they addressed my concerns was completely unacceptable. During one call, the line was disconnected without a proper answer, and I was informed that they were facing a shortage of drivers. Today, I received a message stating that both parcels are out for delivery, yet they still haven't arrived. I'm really disappointed with your service.

Service

1

Nimantha M.

28 days ago

Frustrating Delivery Experience

My experience with CityPak Courier was very disappointing. Four days ago, I received a call from the delivery person about a parcel from my bank. Since then, I’ve tried to reach him multiple times, but answering the phone doesn’t seem to be part of their service. I also attempted to contact the Matale branch several times, but they appear to be on the same "silent mode" challenge. At this point, I feel like a snail would have delivered my parcel faster; at least a snail doesn't call first and then vanish. This isn’t my first negative experience with CityPak either, as I had similar problems with their Colombo branch. Their customer communication seems to be their biggest flaw. If you’re looking for a courier service that answers calls and delivers parcels on time, it’s best to look elsewhere. Finding someone to answer the phone at CityPak is easier than tracking my parcel. CityPak might want to rethink their slogan to: "We call you once, then it's your turn to chase us."😅😅😅

Service

1

Value

1

Benjamin Y.

28 days ago

Extremely Poor Courier Service Experience

I would advise against using Citypak. It would be quicker and more dependable to deliver the parcel myself. I sent a package from Colombo to Kandy 12 days ago, and it still hasn't arrived. I've called several times, but no one can give me a clear update. Each time, I'm told, "We will check and get back to you," but no one ever does. This isn't the first time I've faced such issues. What's the point of having a call center if they can't solve customer problems? The staff are also reluctant to give me the contact information for a manager or higher authority. This level of service is incredibly unprofessional. I strongly recommend that others avoid this cheap and unreliable courier service.

Service

1

Value

1

Buddhi R.

28 days ago

Terrible Experience with Ciry Pack

Ciry Pack is truly one of the worst courier services I've ever encountered. Their reliability is extremely lacking, and I found their service to be very disappointing. It took a full week for my parcel to travel from Matugama to Dummalasooriya. For such a short distance, that kind of delay is unacceptable for any courier service. To make matters worse, my campus batch photograph arrived folded and damaged. This wasn't just any item; it holds significant sentimental value for me and my classmates. A courier service should know how to handle and protect their customers' belongings. After this experience, I strongly urge others to reconsider before sending valuable or important items with Ciry Pack. If they can't deliver parcels promptly and in good condition, what's the purpose of a courier service? Ciry Pack – an extremely disappointing experience. I rate it 0/10 and would never recommend this service to anyone.

Service

1

Value

1

Nishath F.

28 days ago

Frustrating Delivery Experience

The service was absolutely awful. My package has been bouncing around Colombo instead of being sent to the correct address. Even after multiple contacts with customer service, I was informed that it had already left for Kandy, while the tracking continued to indicate it was stuck in Colombo. It's clear that the information given to customers is unreliable. The complete lack of organization, responsibility, and professionalism is unacceptable. This has led to unnecessary delays, wasted time, and a lot of frustration. This ranks as one of the worst courier experiences I've encountered. I won't be using this service again, nor would I recommend it to anyone. If you care about your time and expect dependable delivery, you should seek alternatives.

Service

1

Value

1

Sinodya Y.

5 months ago

Frustrating delivery experience

The service here is incredibly disappointing, and there's a clear lack of accountability. My package has been marked as "out for delivery" for six consecutive days, yet there's still no sign of it arriving. To add insult to injury, their system has been updated with misleading information, falsely stating that I didn't respond...

Ama U.

5 months ago

Terrible courier service experience

This is by far the worst courier service I've encountered. Delivering a parcel takes forever. The contact numbers for their branches don't work when you try to call. Even when the main branch provides a working number, those lines aren’t answered either.

dilmi M.

5 months ago

Poor Experience with Delivery Service

I am very frustrated with this courier service, particularly with the Mirigama branch. My package was supposed to be delivered yesterday, but it didn’t show up on time. I didn’t receive any updates, explanations, or attempts to reach out to me regarding the situation.