The Queensburry is a hotel in Nuwara Eliya. Address: XQG8+J4P, No.6 Chapel St, Nuwara Eliya 22200. Phone: 0522 222 130. Average rating: 4.0 out of 5 from 18 customer reviews on Review Guru. Read what customers say about The Queensburry, find directions, and compare with other hotels in Nuwara Eliya below.
4.0
Based on 18 reviews
Visited The Queensburry? Rate your experience
Tap a star to start — it takes a minute and helps others decide.
Write a review
Suhas V.
As an Indian tourist, I found the hotel staff to be outstanding. The rooms were tidy and well-kept, and the food was quite enjoyable. However, I think the hotel's exterior could use some enhancements. Overall, I recommend booking here; it's definitely worth the price.
ramachandran P.
The hotel was nice, and both the reception and staff were pleasant. However, the chef at the restaurant was extremely rude. We had made arrangements with the front office manager for an early breakfast since we were in a hurry to catch a train. Although we were supposed to have breakfast at 6:30 AM, we only got to the restaurant by 7:05 AM. As we began our meal, the chef was very disrespectful, slamming the food tray and displaying a lack of politeness. I would not recommend staying here if you plan to take a train ride downhill.
Anupama M.
Queensbury City Hotel is delightful, with truly friendly and accommodating reception staff. The rooms are spacious, well-maintained, and have charming decor. The overall atmosphere is comfortable and inviting. We've had a wonderful experience here, and I would recommend this hotel for anyone seeking a reliable and comfortable stay in Nuwara Eliya.
manasa B.
During our visit to Sri Lanka, we’re staying at the Queensbury Hotel, and it’s been a delightful experience. The staff is incredibly polite, and the Indian food served at the buffet was delicious, making us feel at home even while abroad. The restaurant team, including Thileeban, Dhinu, and Xavier, were very hospitable and catered to our needs. Kudos to Chef Sana and Dhanu for the amazing food… Thank you! 👍👍
Shameera M.
We really enjoyed our time at this hotel. The room was spotless, and the customer service was available whenever we needed it. A special shoutout to Ms. Shakira, the housekeeping supervisor, who was exceptionally friendly and helpful. I highly recommend this hotel for visitors! 👍
Arul P.
Even if you were offered a free stay, I wouldn't recommend this place. We stayed from May 31 to June 1, 2026, and encountered several issues: 1. The rooms were not clean. 2. Birds were playing on the roof, creating constant noise that disturbed our sleep. 3. There was no hot water in the morning, and even after we complained, it took them an hour to resolve the issue. 4. The food was terrible; not a single dish was good. The omelet had a horrible smell. 5. There was no TV remote, so we had to walk up to the TV each time to turn it on or off. Overall, this was our worst stay!!!
Ishu D.
My experience at this hotel was just average. I made my reservation through Agoda and anticipated a high-end room based on the photos and description provided. Sadly, the actual room fell short of the luxury and elegance depicted online. The environment wasn't great for a 3-star hotel either. There was a mosque nearby, and I was disturbed by the noise from pigeons and crows starting early in the morning, which detracted from my comfort during the stay. To make matters worse, there was no warm welcome when I arrived. On the brighter side, the trainee staff were friendly and offered decent service. However, the food at the restaurant did not live up to my expectations. In summary, my experience here left a lot to be desired, and I wouldn't recommend this hotel.
Sill63
Health and safety issues, faulty sockets, fizzing sockets, sockets in shower. |Grubby bedding, damp patches |Happy to leave
Read enough? Add your experience
You just read what others thought — tap a star to share yours.
Write a review
