The Queensburry is a hotel in Nuwara Eliya. Address: XQG8+J4P, No.6 Chapel St, Nuwara Eliya 22200. Phone: 0522 222 130. Average rating: 4.0 out of 5 from 18 customer reviews on Review Guru. Read what customers say about The Queensburry, find directions, and compare with other hotels in Nuwara Eliya below.
4.0
Based on 18 reviews
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2mqwertyplay
The hotel felt warm, cozy, and comfortable. Compared to other hotels, the Wi-Fi was noticeably better. It also offered a lovely view, and I enjoyed both breakfast and lunch during my stay.
humayra.n
Breakfast was decent. The hot water tap doesn’t function, but the shower does, although the shower head is broken and sprays water everywhere. The room heaters are out of order as well. Overall, the maintenance is lacking and disappointing. On the positive side, the location is nice, right next to a mosque with an average view.
Senul
I cannot recommend this place to anyone; if I had the option, I would give it 0 stars. There was no hot water, despite the hotel’s claims, as it only lasted for 2 minutes before turning cold again. The view was also disappointing. We were disturbed throughout the night by loud birds walking on the roof. The receptionists were uncommunicative, and the staff did not respond to any of our phone calls to address our issues. We reserved 3 rooms, and some lacked TV remotes, plus the TVs weren't functioning. When we arrived, the balcony doors were broken. The cleanliness of the rooms left much to be desired, with dirty carpets. Even if this place were offered to you for free, I would advise you not to go.
G R.
This hotel was one of the worst I've ever experienced. Don't let the Google reviews mislead you—they don't reflect the reality. The rooms are old, dirty, and poorly maintained, making them feel unsafe. The bathroom doors and windows don’t close properly, which compromises privacy. We had to switch rooms five times, and each one had significant problems. The service was terrible, resulting in a completely unsatisfactory experience. I can't recommend this place at all.
Pavithra K.
I would genuinely rate this hotel a staggering 10 out of 100,000,000,000! I've had the pleasure of staying here twice, and both visits were outstanding. During our first stay, the hospitality was remarkable. The staff were incredibly warm, friendly, and attentive, showing a genuine concern for our comfort and making us feel truly welcome. On our second visit, we faced a challenging situation and had to book a room late at night. The hotel staff showed great understanding and even offered us a small discount as a thoughtful gesture regarding our circumstances. We were very grateful for their kindness and generosity. This is a hotel I can confidently recommend. Everything was clean, fresh, and well-kept. They provided all that we needed, and the cozy atmosphere made it hard to leave. I wholeheartedly recommend this hotel to anyone. With excellent service, wonderful staff, and an all-around fantastic experience, we will certainly return!
Rushmika J.
I recently spent some time at the Queensburry Hotel in Nuwara Eliya, and my experience left much to be desired. The cleanliness of both the room and bathroom was lacking, making my stay uncomfortable right from the start. I was surprised that basic amenities, like soap and a dental kit, were missing, especially for a hotel of this caliber. The service also fell short. Even for a straightforward request, I found myself waiting over 45 minutes, and the staff didn't appear to be attentive or responsive to the needs of guests. In summary, the hotel failed to live up to my expectations regarding cleanliness, amenities, and customer service. I sincerely hope the management takes this feedback to heart and works on improving both housekeeping and guest service. Based on my experience, I can't recommend staying here.
Thangharajah B.
This is an outstanding place to stay. The staff was extremely friendly and provided excellent hospitality. When we asked about places to visit, the hotel manager, a Tamil-speaking woman, offered perfect guidance and even coordinated with the driver. The level of service and hospitality exceeded our expectations.
prasiddhas2026
Looks really old and unmaintained, rooms not the best. But friendly and cooperative staffs.
Jaya B.
While taking a bath, the hot water suddenly stopped, leaving only cold water from the shower. This forced me to take a shower with my head under the fixed showerhead, as there were no hand showers or buckets available. The rooms were poorly lit, and there were no chairs, so I had to place my luggage on the floor. For breakfast, the upma and pongal tasted stale, and the dosa was overly fermented. Additionally, the coconut chutney lacked flavor.
Khushbu P.
This hotel is a disaster. The staff is unresponsive, and they seem to be doing nothing. The phone line doesn’t work, and there’s no fan or heater. The food is subpar, and there’s no hot water for showers. I HIGHLY RECOMMEND NOT STAYING AT THIS HOTEL; it’s a waste of money.
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