Saqib S.
Frustrating Experience at SPC Gym
I’ve been using the St. Peter's College gym provided through our university, but it’s poorly managed. The gym only opens at 5 PM, and often by 5:10 PM, the slots for our university are already full. If we arrive after that, we are turned away if the slots are filled. There’s also no reliable way to verify that we are actually students; they use a QR code that leads to a Google form. This means anyone can pretend to be one of us, scan the code, and gain access. One day, I couldn’t enter because my phone was dead and I couldn’t scan the QR code, despite having my university ID with me. The system of filling out a Google form each time we enter is impractical and time-consuming. They assume we’re students just because we can scan the code, which is absurd, but they ignore the actual university IDs. Additionally, the customer service is quite lacking. There’s a staff member at the front desk who is particularly unfriendly and harsh. He tends to argue over trivial matters, and I, along with several others, have had unpleasant encounters with him. He seems more focused on his phone than on helping customers. As a Peterite, it’s disheartening to see my school gym in this state. I truly hope the SPC Gym can enhance its customer service and hire more friendly staff (although there are a few good ones). It pains me to leave such a negative review about my own gym, but I feel compelled to do so for two reasons: 1. Hoping someone responsible will read this and take action. 2. To inform other customers about the situation. On a positive note, there are some good aspects of the SPC gym: 1. Great location. 2. Affordable pricing. 3. Some trainers are quite helpful. 4. Most of the equipment and machines are in decent condition.
- Service
- 2
- Value
- 4
- Ambiance
- 3
