Ruhunu Hospital Medical Centre - Matara

• 

  malith F.

  36 minutes ago

  Frustrating and Disorganized Experience

  The service was very disappointing. Patients are left waiting for hours without clear information on the queue or estimated wait times. Even if your number is much later, there’s no way to know which number is currently being served, making it hard to plan your visit and avoid unnecessary delays. The lack of organization and communication turns the whole experience into a frustrating waste of time. The call center service was just as disappointing. The staff were unfriendly, unhelpful, and couldn't provide clear information or assistance. Enhancing communication, customer service, and the overall queue management system would significantly improve the patient experience.

  Service

  1

  Value

  1

• 

  Kanchana M.

  36 minutes ago

  Disorganized and Uncaring Experience

  This was one of the worst places I've ever been to. The whole operation is highly disorganized, and there seems to be minimal consideration for patients, especially the elderly and children. Appointment times feel meaningless—you might be told that only two or three patients are ahead of you, but when you arrive, you could end up waiting for hours without a proper explanation. From my perspective, the focus of the service seemed to be more on collecting payments rather than offering respectful and efficient care to patients. The lack of transparency, poor time management, unprofessionalism, and a basic lack of concern for patients made for a completely unacceptable experience. I found it to be truly disappointing and pathetic. I wouldn't recommend this place to anyone.

  Service

  1

  Value

  1

• 

  Shan N.

  36 minutes ago

  Unprofessional and Dishonest Management

  The management here is extremely unprofessional and dishonest. I scheduled an appointment for my mother over the phone and was instructed to arrive before 2:00 PM since the dermatologist would be there at that time. We got there at 1:45 PM, but knowing the doctor wasn’t actually present, they took our payment first and then informed us the doctor would arrive at 3:00 PM. When we requested a refund, they refused. After making us wait until 3:30 PM, they nonchalantly suggested we go to Asiri Hospital down the road, where the doctor was actually available. They show zero respect for patients' time, and their behavior is completely unacceptable. I would advise avoiding this place altogether.

  Service

  1

  Value

  1

• 

  Mirihana A.

  36 minutes ago

  Exceptional service at Ruhunu Hospital

  I had a wonderful experience at the Matara branch of Ruhunu Hospital while undergoing blood tests and a urea check. The staff were friendly, professional, and incredibly helpful throughout the whole process. Registration and sample collection were handled promptly, with minimal waiting time. The medical team clearly explained the procedures and ensured I felt at ease during both the blood and urea tests. I truly appreciate their outstanding customer service, focus on patient care, and dedication to delivering quality healthcare. Overall, I am very satisfied with my experience and would wholeheartedly recommend this branch to anyone in need of laboratory and diagnostic services.

  Service

  5

• 

  Pulindu R.

  36 minutes ago

  Great experience at Ruhunu Hospital

  I had a really great experience at the Matara branch of Ruhunu Hospital while undergoing my blood tests. The staff were not only friendly but also professional and supportive throughout the whole process. The service was prompt and efficient, with very little waiting time, and the team ensured I felt comfortable and well taken care of. I truly appreciate their outstanding customer service and commitment to delivering quality healthcare. Overall, I'm very pleased with my experience and would highly recommend this branch to anyone in need of medical services.

  Service

  5

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