Ascent Hospital is a hospital in Matara. Address: 12A, 1/1 Sunanda Mw, Matara. Phone: 0412 244 455. Average rating: 2.6 out of 5 from 5 customer reviews on Review Guru. Read what customers say about Ascent Hospital, find directions, and compare with other hospital in Matara below.
2.6
Based on 5 reviews
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Inna R.
I’m really pleased with my visit to the clinic! This was my second time here. The first visit was for a painful nerve removal, and now I had a broken tooth. Everything was handled very professionally and quickly, in a clean environment, with an X-ray taken right in the chair. Dr. Prasad Gamage is very professional, and the staff was attentive. I highly recommend this place! Dentists don’t have to be scary or painful anymore!
Dineth N.
I visited today after scheduling an appointment yesterday for 3:00 PM, arriving at 2:52 PM. Unfortunately, I ended up waiting 45 minutes for my treatment. They certainly don’t value your time. Although the staff is courteous, they lack responsibility.
Piushana A.
The best dentist in town! He handled my braces and I'm incredibly grateful for the service. Every visit was a great experience. I highly recommend this place to anyone in the Matara area. 💯
Asanka H.
This hospital is managed by unskilled and unprofessional individuals. I ended up losing Rs. 14,500 and wasted several months of my valuable time. They will lie to you if something goes wrong and show no concern for patients, focusing solely on money. If you care about yourself or your loved ones, avoid this place. It was the worst experience I've ever had. Regarding your reply to my earlier inquiry, I need to point out a serious issue. I noticed that two inaccuracies were made about my patient's case. Contrary to what was stated, I did not use the mentioned item; it was an inexperienced technician who initiated its use to make adjustments. I want to stress my commitment to ethical practices and assure you that I would never use such items. Therefore, I have requested a refund for my expenses. Just to clarify, my original request was for reimbursement due to the lack of a completed denture. This entire situation has been the most difficult and unsatisfactory experience I've ever faced.
Uthpala A.
I had a very disappointing experience at this dental hospital. I cannot recommend it based on my personal experience. I was looking for a private dental hospital to get dental plates, and during my initial visit, I was warmly welcomed. Dr. Prasad confidently explained everything, assured me that the treatment would yield great results, and made me feel comfortable enough to trust him with my dental care. I initially paid half of the treatment cost and later completed the remaining balance in installments, finishing the full amount even before the treatment was done. While payments were ongoing, I received good care and attention. However, once I made the full payment, I noticed a significant decline in the quality of care. Each visit seemed to present a new issue, and I found myself returning frequently due to ongoing problems, which wasted a lot of my personal time commuting to the hospital. When my treatment was finally finished, I saw visible gaps between my teeth that I had never had before. When I expressed my concerns, I was told it was normal and that achieving perfection was impossible. I felt my concerns were seen as a nuisance rather than being taken seriously. The final results were far from what I had expected based on our initial discussions. My dental midline was misaligned, and I had new spaces between my teeth. I was also unhappy with the pricing; I was initially told the permanent lower wire would cost LKR 1,000, but I was charged LKR 6,000 after treatment. The upper retainer, which was supposed to cost LKR 5,000, ended up being LKR 6,000 too, totaling LKR 12,000 at once. My concern is not just the extra costs, as I understand treatment prices can vary, but rather the lack of clear communication and transparency. Patients paying a large sum expect a treatment outcome that reflects their investment. Since Dr. Prasad owns the hospital, I trusted him completely. I was surprised when even a receptionist questioned my choice of Dr. Prasad over the specialists available. This experience has left me extremely disappointed after nearly three years and a significant financial commitment, and now I must consider correcting my teeth elsewhere. I sincerely hope they improve their communication, transparency, and patient care quality to prevent others from having a similar experience.
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