National Transport Medical Institute Kandy Branch is a business in Kandy. Address: Rajapihilla Mawatha, Kandy. Phone: 0812 388 935. Average rating: 3.4 out of 5 from 5 customer reviews on Review Guru. Read what customers say about National Transport Medical Institute Kandy Branch, find directions, and compare with other tuition classes & institutes in Kandy below.
3.4
Based on 5 reviews
Visited National Transport Medical Institute Kandy Branch? Rate your experience
Tap a star to start — it takes a minute and helps others decide.
Write a review
Virangya S.
I received my full medical certificate in about an hour thanks to the quick and efficient service. Just make sure to apply online before your visit, and remember to bring cash for the payment.
Fathima
My experience at NTMI Kandy was quite unpleasant, largely due to the staff's rude and discriminatory conduct. At the initial registration counter, the female staff member was shockingly disrespectful. I was asked to remove my full shawl in a way that felt excessive and lacking sensitivity. The delivery was neither polite nor professional, and it seemed more discriminatory than procedural. Overall, many people faced rudeness from the staff. There was a distinct absence of basic courtesy, and patients were often addressed in a harsh and dismissive manner. This contributed to a very uncomfortable atmosphere. Healthcare facilities should treat everyone with respect and dignity, no matter their background or appearance. Sadly, this experience fell short of those standards. In summary, the service was disappointing, and I truly hope management implements measures to improve staff behavior and ensure respectful treatment for all.
Himasha J.
The service here was outstanding! The staff was not only professional and friendly but also incredibly helpful throughout my entire visit. Everything was organized, and I was truly impressed by the smooth and efficient service provided. A big thank you to the team at the National Transport Medical Institute Kandy Branch for such a great experience. I highly recommend this place!
Pabodha W.
The service was incredibly efficient. I recommend making an online reservation before your visit. They now impose a service charge of 1500, so it's best to bring the exact amount. I arrived at 1:55 PM for my 2:03 PM booking and received my certificate by 2:18 PM. There was almost no wait, and I truly appreciate the quality of service provided.
Supun W.
My visit to the National Transport Medical Institute in Kandy was incredibly frustrating. The quality of service and professionalism was lacking, from the security staff to the medical personnel. Those who come to this institute are there for a driving license medical examination and are paying for this service. It’s not offered for free, so visitors deserve to be treated with basic respect, patience, and courtesy. Regrettably, I encountered several staff members who were rude, harsh, and disrespectful, with some people being yelled at and spoken to inappropriately. The conduct of certain medical staff was especially disappointing. The way they communicate and provide instructions can be very stressful. In fact, the unnecessary tension caused by their treatment can lead to anxiety and increased blood pressure. I truly wonder if this kind of behavior is suitable for an institution that provides medical services to the public. Professionalism should extend to everyone—from security personnel to doctors. The staff here are ultimately funded by public money and the fees paid by visitors. People coming here are not seeking a favor—they are paying customers who deserve to be treated with dignity. I genuinely hope the relevant authorities will pay attention to reviews like this and take action to enhance the quality of service, staff behavior, and professionalism at this institute. This was one of the worst public-service experiences I've had. Very disappointing.
Read enough? Add your experience
You just read what others thought — tap a star to share yours.
Write a review
