Meditech Lab

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  kavi S.

  7 minutes ago

  Disappointing Service at the Laboratory

  Despite Hemas taking over this lab, the service quality remains quite poor. I've had multiple negative experiences here, and I feel it's important to share one. Customers should be treated with respect, especially since we pay for these services. We're not expecting anything for free. During one visit for blood tests, I was told to call ahead to collect my reports. I did call, and the staff confirmed they were ready. However, when I got there, I ended up waiting over 45 minutes because they had misplaced my reports. The most frustrating part was not just the mistake, but the way it was handled. No one offered me a seat or suggested they could reprint the reports until I voiced my frustration. This delay made me late for work. Customers have responsibilities too, which should be acknowledged. This wasn't a one-off issue. On another occasion, when I went to pick up my mother's report, I noticed some staff members laughing at customers, including myself. Such behavior is unprofessional and unacceptable in a healthcare environment. I suspect many others have faced similar issues but may not leave reviews, particularly since a lot of your customers are elderly and might not be comfortable with online feedback. I truly hope management takes these concerns to heart. Improving customer service, professionalism, and respect for patients would greatly benefit this laboratory.

  Service

  1

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  Ninada M.

  7 minutes ago

  It seems that Medi Tech has recently experienced a shift in management and could now be functioning under Hemas Hospitals, although this hasn't been officially verified. Presently, the facility is being renovated, and the design appears to reflect Hemas branding.

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  Sachintha A.

  7 minutes ago

  Poor service and health standards

  Since Hemas took over, the quality of service at the lab has significantly declined. I went there for a blood test and noticed nurses repeatedly coughing without masks, which puts patients at risk of infections. It shouldn’t be complicated to grasp the necessity of wearing a mask in front of patients, especially in a healthcare setting. I was also informed that my reports would be ready in two hours. However, I didn't receive any message on WhatsApp, and when I called for an update, I was told to wait four hours instead. The staff's communication with patients comes across as unprofessional. Hemas needs to look into these matters and ensure that their staff adheres to basic healthcare standards. Patients deserve much better than this.

  Service

  1

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  MR_ALPHA

  8 minutes ago

  Extremely Disappointing Experience

  I had a very unsatisfactory experience with Meditech Lab. On Saturday morning, I scheduled a scan appointment for my mother, which was set for Monday at 5:30 PM. We were advised to fast for 6 hours and to avoid urinating for 2 hours before the scan, and we adhered to all the guidelines and arrived on time. Later, Meditech contacted us to say the doctor was delayed until 8:30 PM. I asked specifically if the doctor was definitely coming, and they reassured me he would. After waiting longer, they called again to inform us that the doctor’s arrival was now pushed to 9:45 PM. When I inquired about the constant changes, they maintained that the doctor was simply delayed. Eventually, they mentioned that our appointment might be cancelled because the doctor was at another hospital and suggested we go there instead to “try” to get the scan done. We arrived at the other hospital around 9:20 PM and waited until 11:40 PM. When I finally spoke to the doctor, he revealed that he had already cancelled his Meditech appointments before 5:00 PM and had informed the lab beforehand. This means Meditech was aware the doctor would not be coming, yet they continued to mislead us about his status for hours instead of communicating the truth. Consequently, my elderly mother had to fast from 1 PM to 11:40 PM, hold her urine far longer than instructed, travel to another hospital late at night, and we didn’t get home until 12:35 AM. This was incredibly unprofessional and showed a lack of respect for our time. To make things worse, Meditech charges more than many other hospitals, yet the service we received was among the worst I’ve ever encountered. Based on this experience, I cannot recommend Meditech Lab. If appointments cannot be kept, patients deserve honest communication rather than being misled for hours.

  Service

  1

  Value

  1

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  Waduge F.

  8 minutes ago

  Lack of Pricing Information Disappoints

  I was really let down when I asked about the cost of a CT scan, as the staff couldn't even give me a rough estimate. I get that the price can change based on the specific scan, but there should at least be an approximate range available to help patients budget. Patients need clear information and better support, particularly in medical emergencies. Very poor service.

  Service

  1

  Value

  1

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