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Kanola Hospital
Health & MedicalHospital

Kanola Hospital

1.8(10 reviews)  36/3 Town Hall Pl, Anuradhapura
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About Kanola Hospital

Kanola Hospital is a healthcare provider in Anuradhapura. Address:  36/3 Town Hall Pl, Anuradhapura. Phone:  0252 030 400. Average rating: 1.8 out of 5 from 10 customer reviews on Review Guru. Read what customers say about Kanola Hospital, find directions, and compare with other health & medical in Anuradhapura below.

See the full ranking: Best Health & Medical in Anuradhapura

1.8

Based on 10 reviews

5★
1
4★
1
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0
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7

10 reviews

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  • oshi

    Disappointing Experience at Kanola

    I initially paid 900 LKR at the OPD, but they didn’t examine me properly. They concluded that the swelling in my leg was due to a bacterial infection and prescribed a bunch of medication. I was doubtful and chose not to take the meds, instead going to another facility for a second opinion. They informed me it was just a bruise, and after two days, I started to feel better. I'm really disappointed with Kanola. Very poor experience. I wouldn’t recommend it to anyone.

    Service
    1
    Value
    1

  • Yash R.

    Disappointing experience at Kanola Hospital

    I went to Kanola Hospital in Anuradhapura for outpatient services and had a really disappointing experience. The nurses appeared to lack proper training in patient management, which led to confusion and frustration. I found myself waiting for a long time without any clear guidance or communication. Parking is also a significant problem. The designated parking area for patients is quite limited, and there’s no security personnel to oversee vehicle parking, which adds to the inconvenience. People opt for private hospitals expecting better and more organized services, which is why we pay for it. Sadly, the service here fell short of those expectations. The outpatient service, staff training, and basic facilities desperately need improvement.

    Service
    1
    Value
    1

  • Hav H.

    Terrible customer care experience

    This hospital provides the worst customer service I've ever encountered. There are no arrangements for patients waiting to present their reports to the doctor, which results in extremely poor service that lacks professionalism. Patients end up waiting for hours on end. Note that if you need to show your reports to the doctor, be prepared to stand near the doctor's room for a long time. I would advise you not to visit this hospital.

    Service
    1

  • Gayani M.

    Disappointing Experience at Kanola Hospital

    I feel let down by my visit to Kanola Hospital. My injured hand didn’t receive the proper attention, and my worries weren’t taken seriously. When I voiced my complaint, I found that Manager Mr. Mohan was neither supportive nor responsive to my concerns as a patient. Patients deserve respectful communication and adequate care. I truly hope the management takes steps to enhance their service and attitude towards patients. I wouldn’t recommend Kanola Hospital.

    Service
    1

  • environmental O.

    Disappointing service at Kanola Hospital

    I am extremely let down by their customer service. The staff is very unprofessional, unfriendly, and not supportive at all. We've been waiting for hours to get blood reports. Additionally, they lack an organized system for managing patients. They seem indifferent to those who are waiting. Kanola is the worst private hospital I've encountered in Sri Lanka and certainly the worst in Anuradhapura.

    Service
    1

  • Damith S.

    Frustrating experience with appointment delays

    I am deeply dissatisfied with the service and lack of professionalism surrounding my appointment with Dr. Nadeesha Nishanthi Wickramaarachchi. My appointment was initially set for 4:00 PM but was pushed back to 5:00 PM, with the notification arriving only after we reached the hospital. Then, it was delayed once more to 6:00 PM. After waiting patiently through these delays, it was already 7:30 PM and the doctor still had not arrived. What was even more troubling was that the hospital staff couldn’t provide any clear information about whether the doctor would show up at all. The experience was further soured when a receptionist mentioned that such delays and last-minute changes are common, implying this is a regular occurrence. If that's true, it highlights a serious problem with patient scheduling and a lack of respect for patients' time. Patients coordinate their schedules, travel to the hospital, and spend time and money to attend appointments. Leaving them waiting for hours without proper communication or certainty about whether the consultation will happen shows a significant disregard for patients and their families. While unexpected situations can arise, frequent rescheduling, late notifications, and a lack of accurate updates are unacceptable. This ordeal led to major inconvenience, frustration, and a complete loss of trust in the appointment management process. I hope the hospital administration addresses this issue seriously and takes steps to improve accountability, communication, and respect for patients' time so that others don’t have to face a similar situation.

    Service
    1
    Value
    1

  • Sayuri W.

    Lack of Care at OPD

    I visited the OPD today because I was feeling faint and had a fever. The channeling process went fairly well, and they also took a blood sample for a CBC test. However, I nearly fainted again while I was there, and thankfully my parents were with me to help me sit down safely. I ended up lying on their chairs for about half an hour, yet not a single staff member came by to check on me. They were all at the reception, seemingly doing nothing, and I’m confident they noticed me lying there. This experience makes me feel like the staff doesn’t genuinely care about their patients unless there’s payment involved.

    Service
    1

  • Salinda /.

    Grateful for Excellent Care at Kanola Hospital

    I want to express my gratitude to the entire team at Kanola Hospital. Two weeks ago, my wife underwent an emergency cesarean section at the Anuradhapura Kanola Hospital. Throughout that challenging time, the staff provided incredible support and took great care of her. I wholeheartedly recommend this hospital to anyone in Sri Lanka. In my opinion, Kanola Hospital is exceptionally well-managed compared to others. The staff is organized, professional, and compassionate. The meals for patients were nutritious, and our room remained clean and comfortable during our stay. I must also give a special mention to Dr. Ruwan Gamage, who promptly attended to us and safely delivered our baby. His professionalism, care, and commitment were invaluable. Thank you once again to the whole Kanola Hospital team for your outstanding service, kindness, and support during such a significant time in our lives.

    Food
    4
    Service
    5
    Ambiance
    4

  • Ishu D.

    Exceptional Care at Kanola Hospital

    I want to share my utmost gratitude for the service at Anuradhapura Kanola Hospital. Throughout my stay, I experienced outstanding support and care from all the staff. Dr. Ruwan Gamage, the best VOG doctor I’ve ever encountered, performed my C-section and took remarkable care of me. I am sincerely thankful for his commitment, professionalism, and genuine concern for patients. His quick responses and sound decisions made everything safe and successful. Following my C-section, Dr. Amila Gamage provided excellent care for my newborn. I also want to express my heartfelt thanks to him for the exceptional care and guidance he offered my baby. His expertise and kindness were greatly appreciated. A special shout-out to Nurse Wasanthi and the other nurses who cared for my baby with so much love and attention. Your support during that time was invaluable to us. The hospital is impeccably clean, well-organized, and runs very efficiently. The level of patient care, meals, and overall management is significantly higher than at other hospitals. I wholeheartedly recommend Kanola Hospital, along with Dr. Ruwan Gamage and Dr. Amila Gamage, to anyone without any reservations. Thank you to the entire team for the exceptional service.

    Service
    5

  • Kalani R.

    Disappointing Customer Service Experience

    I was extremely let down by the customer service at Kanola Hospital in Anuradhapura. This morning, I tried to schedule an appointment for my mother’s leg pain, but the reception staff, Rasheeda Risvi and Achini Kumudumali, were very unhelpful. They spoke to us in a rude and disrespectful manner, which felt very unprofessional. It’s crucial for hospitals to treat patients and their families with compassion and respect, especially when they are seeking medical help. This experience was quite distressing for me as I was trying to care for my mother. I truly hope that the hospital management takes this feedback seriously and enhances the professionalism and communication skills of their reception team.

    Service
    1

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Frequently asked about Kanola Hospital

What is Kanola Hospital's phone number?
You can contact Kanola Hospital on  0252 030 400. The number is also shown on this page along with directions and reviews.
Where is Kanola Hospital located?
Kanola Hospital is located at  36/3 Town Hall Pl, Anuradhapura, Anuradhapura. Tap "Get directions" on this page to open it in Google Maps.
Is Kanola Hospital any good?
Kanola Hospital has an average rating of 1.8 out of 5 from 10 reviews on Review Guru. Read them on this page to see what customers say.

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