Domex

Hasintha D.

28 days ago

Frustrating Experience with Domex Courier

I'm really frustrated with Domex Courier Service. This isn't the first time they've sent our parcel to the wrong branch. Constantly repeating this mistake highlights poor coordination, ineffective management, and a total lack of quality control. When I reached out to their hotline to report the issue, I was only given the area manager’s contact number, which belongs to Kavindu. Unfortunately, he doesn't seem to know how to communicate well with customers. Instead of taking responsibility and addressing the issue properly, his response was careless and unhelpful. To make matters worse, the mistake wasn't even resolved correctly. I'm particularly disappointed with the staff at the Piliyandala branch. They seem to lack basic common sense when it comes to handling parcels or addressing customer complaints. A courier service should be dependable, organized, and focused on the customer, but this one falls short in all those areas. Overall, the service is unprofessional, customer care is poor, and operational mistakes are recurring. If you care about your time and your parcels, think carefully before choosing this courier service.

Service

1

Value

1

Anupa U.

5 months ago

Very bad customer service

HJanith

5 months ago

Not recommended at all

Anuradha P.

5 months ago

Poor delivery service experience

The service here is quite disappointing. When the parcel reaches the closest delivery point, they call us to come and pick it up ourselves. It's frustrating that they still charge for delivery yet expect customers to collect their parcels.😀 …

chanuka L.

5 months ago

Smooth delivery experience with Domex

I was a bit apprehensive about using Domex after seeing some unfavorable reviews, particularly because the package included a phone. Fortunately, the delivery process was seamless, and my mom got it safely in Sri Lanka. I monitored the package daily until it reached her. Overall, my experience was quite positive.

Chandrika M.

5 months ago

Frustrating Delivery Experience

I had a terrible experience with the Domex branch in Anuradhapura. I sent raw pineapples from Yakkala for a dane on May 20, and while other couriers deliver the next day, Domex took until May 24 without providing any updates. I couldn’t reach the Anuradhapura branch by phone, and the address listed on Google was incorrect. The Yakkala branch claimed the delivery was made on May 21, but we never received a call. We had to find the new address on our own. By the time we got the pineapples, they were overripe and no good since the dane had already passed. The staff mentioned they “had no time to call.”

Mark T.

5 months ago

Worst currier service in Sri Lanka. Please send parcels via post even train will be much faster option.

Sandaruwan H.

5 months ago

Disappointing Experience with Staff

The staff was incredibly unprofessional. They repeatedly set off fireworks right in front of the vehicle repair center today. Despite our requests to stop for safety reasons, they disregarded us and continued. I'm very disappointed by their lack of respect.

Sanduni N.

5 months ago

Borelesgamuwa branch 🤮🤮🤮🤮 …

maleesha M.

5 months ago

Fast and Reliable Courier Service

I sent medical reports to Badulla using Domex courier. I dropped them off yesterday at about 5:30 pm, and they arrived today at 2:30 pm.