CEYMED HEALTHCARE SERVICES

Mihigu N.

17 days ago

Disappointing Experience at Ceymed Hospital

Today, I visited Ceymed Hospital in Nugegoda for a medical examination necessary to join my vessel as a seafarer. Unfortunately, my experience was quite disappointing from the start. The staff seemed careless and ineffective, and the overall service was chaotic. Some essential medical tests weren't available at the hospital, forcing us to go to another facility to complete them. The appointment system really needs work. The scheduled times aren’t adhered to, causing patients to wait a long time for the doctors. I’ve heard that many other seafarers face similar issues at Ceymed Hospital during their medical exams. This is particularly frustrating for those of us on strict timelines who need to get our medical clearance without unnecessary holdups. I truly hope management takes these concerns seriously and acts quickly to enhance the efficiency, coordination, appointment system, and overall service for seafarers. This review reflects my personal experience today, and I hope it sheds light on these problems and helps lead to improvements in the future.

Service

1

Value

1

Rathnanjalee K.

3 months ago

It is an excellent private medical center, and the staff consistently provides friendly and efficient service.

Sinesh S.

3 months ago

Doctors are not coming at the time causing patients inconvenience.

Uditha G.

3 months ago

Exceptional Service for Body Pains

To the management of Ceymed, this is Uditha. I arrived unsure of how to address my body aches. The reception team was incredibly helpful, providing excellent customer service and patient care. I truly appreciate your valuable service. I highly recommend this place to everyone. #nugegoda@#srilanka#

Service

5

Chathura W.

3 months ago

Mixed experience at Ceymed Hospital

I took my 11-year-old daughter to Ceymed Hospital in Nugegoda this evening because she had a fever all day. I want to give a shout-out to the OPD nurse who was kind, friendly, and really helpful. She made us feel welcomed and cared for during a tough time. On the other hand, our interaction with the OPD doctor was quite disappointing. The consultation felt hurried, and there was minimal engagement. Aside from mentioning that dengue was unlikely and prescribing Panadol, the doctor didn’t ask many questions about my daughter's symptoms or medical history, nor did he seem keen to understand her condition better. I realize that healthcare professionals can face a lot of pressure and everyone can have an off day. However, when dealing with a sick young child, both patients and parents expect compassion, attention, and a thorough evaluation. The doctor’s indifferent demeanor made the experience quite unpleasant. I hope this feedback can assist the hospital in enhancing their patient care.

Service

1

Gaveesha R.

3 months ago

Poor Communication and Long Wait

I had a really unsatisfactory experience at Ceymed Hospital Nugegoda. I scheduled an appointment for 11:00 AM, but the doctor didn’t show up until over an hour later. The wait was frustrating, but the lack of communication made it even worse. I didn’t get any SMS, call, or update regarding my appointment number, the doctor's arrival, or the delay. If a doctor is late, it’s up to the hospital to notify patients ahead of time so they can choose whether to wait or make other plans. Patients appreciate their time, and better communication and appointment management would significantly enhance the experience. I hope the hospital takes action to improve its customer service and keep patients informed about delays.

Service

1

Value

1

Paul C.

4 months ago

Unprofessional Service at Ceymed Pharmacy

My first experience at Ceymed Pharmacy was quite disappointing. I went there last Thursday around 6:45–7:00 PM and noticed a middle-aged woman in a white saree at the reception acting unprofessionally. There were loud personal discussions and inappropriate jokes echoing throughout the ground floor. Such behavior is really not appropriate for a healthcare setting. As a customer, I was hoping for a more professional environment. I trust that management will address this issue soon.

Service

1

Ambiance

1

Harini P.

4 months ago

Disappointing experience at ETU

I visited the ETU and asked the woman there if she was a doctor. She didn’t confirm or deny it, but from our interaction, I could tell she wasn’t a doctor. I didn’t receive the assistance I needed. To make things worse, the nurse openly expressed her disgust over the gauze she pulled out of me. Discussing a patient's condition in front of them is inappropriate. No doctor arrived, and no nurse provided help, so I ended up leaving.

Service

1

Ayesha B.

4 months ago

Thank you for the Friendly service and good health care 👍👍 …

Pradeepa P.

4 months ago

Outstanding Care at Ceymed Endoscopy Unit

Last week, we had a fantastic experience at the Ceymed Endoscopy Unit. The staff were warm, patient, and compassionate during the whole process. Their professionalism and attentiveness made us feel at ease and well cared for. We are extremely pleased with the service we received and would definitely recommend them to others.

Service

5