David S.
Friendly staff but management issues
I spent two days at this hotel. The staff were incredibly friendly, and both the food and the room were spotless. They clearly understood hospitality well. However, I had a negative experience due to a remark made by one employee, which left me feeling upset for the other staff members. It was troubling to see that the person who appears to be the General Manager, likely named Pasidu, treats the staff disrespectfully. I hope he can improve his management, as I've heard he's not doing a great job. I also want to express my gratitude to the man from the restaurant who shared this information with me.
- Service
- 3




