Samodh S.
Terrible service experience
I had the worst service imaginable. I waited an entire week for my TV to arrive from Colombo. It sat in their Galle branch for about 3-4 days without them even letting me know that it was there.
- Service
- 1
Prompt Xpress (Pvt) Ltd - Galle
1.7(3 reviews) Oroppuwatta, No.71/5 Velsen Square, Galle 80000
About Prompt Xpress (Pvt) Ltd - Galle
Prompt Xpress (Pvt) Ltd - Galle is a business in Galle. Address: Oroppuwatta, No.71/5 Velsen Square, Galle 80000. Phone: 077 339 6908. Average rating: 1.7 out of 5 from 3 customer reviews on Review Guru. Read what customers say about Prompt Xpress (Pvt) Ltd - Galle, find directions, and compare with other courier & delivery services in Galle below.
See the full ranking: Best Courier & Delivery Services in Galle
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Visited Prompt Xpress (Pvt) Ltd - Galle? Rate your experience
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Write a reviewAnuja J.
Frustrating Delivery Experience
I had a rather disappointing experience with Prompt Express. My parcel, which included live aquarium plants, was sent via express delivery. The sender dispatched the order within a couple of hours, and I anticipated receiving it the next day. On the delivery day, around noon, I got a call from one of your delivery staff confirming my location. However, after that, there were no updates. By 3:30 PM, I called to inquire about my parcel and learned it had been handed over to another driver. Unfortunately, neither the first nor the second driver had any idea where my package was. I attempted to contact the local office, just 15 minutes from my home, over 10 times, but nobody answered. Eventually, I managed to reach the second driver, who mentioned he believed the parcel was still at the office and would 'try' to deliver it before 6:00 PM. Since your office closes on Saturdays, it was crucial for me to get the package that day. At about 5:30 PM, I called again, and to my surprise, the driver asked if I had received the parcel yet, indicating a lack of clear tracking or communication among the team. After making more than 20 phone calls, I finally got my package around 6:00 PM. I had to leave immediately for Colombo due to an interview the next morning. This unnecessary stress could have been avoided with better communication and coordination. While I appreciate that the parcel eventually arrived, the insufficient communication, poor handover between drivers, and unanswered calls from the office made this one of the most frustrating courier experiences I’ve encountered. I hope Prompt Express can enhance its customer service and internal coordination moving forward.
- Service
- 2
Momo H.
Frustrating Payment Experience
They really need to get a card machine. Despite offering island-wide delivery, they don’t accept cards or even bank transfers. I had to go out to withdraw cash just to pay, and then they insisted on exact change. I let their staff know about my cash run, and still, they wanted the exact amount. It was laughable! In the end, I left without getting my change back. Terrible service!
- Service
- 1
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Write a reviewFrequently asked about Prompt Xpress (Pvt) Ltd - Galle
- What is Prompt Xpress (Pvt) Ltd - Galle's phone number?
- You can contact Prompt Xpress (Pvt) Ltd - Galle on 077 339 6908. The number is also shown on this page along with directions and reviews.
- Where is Prompt Xpress (Pvt) Ltd - Galle located?
- Prompt Xpress (Pvt) Ltd - Galle is located at Oroppuwatta, No.71/5 Velsen Square, Galle 80000, Galle. Tap "Get directions" on this page to open it in Google Maps.
- Is Prompt Xpress (Pvt) Ltd - Galle any good?
- Prompt Xpress (Pvt) Ltd - Galle has an average rating of 1.7 out of 5 from 3 reviews on Review Guru. Read them on this page to see what customers say.