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Vasan Eye Care Hospital

3.3(10 reviews)  423 Galle Rd, Colombo 00300
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About Vasan Eye Care Hospital

Vasan Eye Care Hospital is a healthcare provider in Colombo. Address:  423 Galle Rd, Colombo 00300. Phone:  0112 104 900. Average rating: 3.3 out of 5 from 10 customer reviews on Review Guru. Read what customers say about Vasan Eye Care Hospital, find directions, and compare with other health & medical in Colombo below.

See the full ranking: Best Health & Medical in Colombo

3.3

Based on 10 reviews

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10 reviews

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  • Meera T.

    Poor Service Experience

    Dear Sir/Madam, I am reaching out to share my disappointment with the service I received during my visit today. Even though we confirmed our appointment time ahead of time, we ended up waiting for over three hours. The staff seemed disorganized and lacked proper oversight, frequently appearing to stand around without doing much. When we asked about how much longer we would have to wait, we didn’t get any clear or satisfactory answers. The overall service at the hospital definitely needs considerable improvement. I respectfully ask that management look into these issues and take the necessary actions to improve service quality. Such experiences can also negatively impact the consultants who come to provide their services here. I hope this issue will be addressed soon.

    Service
    1

  • Saddhatissa H.

    Outstanding Service at Vasan Eye Care

    I had a fantastic experience at Vasan Eye Care Hospital. A big thank you to Mr. Shan and the optical manager Imashi for their patience in explaining the new lenses and assisting me in selecting the perfect pair. My glasses are now incredibly clear; at 49, I feel like I've regained my vision from when I was a child. I highly recommend this place!

    Service
    5

  • Sriwarshini S.

    Exceptional Service at Vasant Eye Care

    Ms. Samanthi at Vasant Eye Care was truly fantastic! The service was incredibly impressive, and she addressed each of my concerns with great attention. I highly recommend visiting this place for your glasses! Outstanding service!

    Service
    5

  • Chandima S.

    Frustrating Experience with Long Waits

    Our experience was extremely disappointing. We had an appointment scheduled for 10:30 AM, but they asked us to arrive an hour earlier for preliminary tests. We ended up waiting nearly six hours to see the doctor, along with many other patients who were also waiting. While I understand that delays can happen in Sri Lanka's healthcare system, it's hard to accept the waste of people's time. This issue needs to be addressed, and all doctors should adhere to a proper schedule and discipline. Without these measures, we can’t make progress as a country.

    Service
    1
    Value
    1

  • yasansi91

    Frustrating experience with appointment system

    I was really let down by my visit. I had intense eye pain and scheduled an appointment to see a doctor. My appointment number was 13, and I was told to arrive at 10, which coincided with the doctor's arrival. I questioned why I had to come in early when my number was 13, but I was told it was for pre-checks. However, my pre-checks were already completed, and I still had to wait for appointment number 5. The hospital needs to do a better job of managing people's time and not pressuring them to arrive early for no reason. The reception staff and call agents should receive more training on how to handle these situations instead of just following procedures blindly. I was in a lot of discomfort and did not need to come in early at all. I ended up waiting over 2 hours, which could have been handled much more efficiently if the receptionists were better educated. This is not a government hospital, so we pay for these services and expect our time to be managed properly!

    Service
    1
    Value
    1

  • Vanessa M.

    Excellent service and affordable pricing

    I had a wonderful experience with Vasan. A huge thanks to Ms. Samanthi for managing my entire process from beginning to end. They are dependable, efficient, and budget-friendly!

    Service
    5
    Value
    5

  • Ganesha D.

    Outstanding Care at Vasan Care Eye Hospital

    The service at Vasan Care Eye Hospital was exceptional! ❤️ The staff were incredibly kind, attentive, and professional. They provided my father with excellent care and played a significant role in his recovery from his eye condition. We are genuinely thankful for all their assistance. Highly recommended! ⭐️

    Service
    5

  • Anjalee S.

    Terrible coordination and communication

    This is easily the worst hospital coordination I've encountered in Sri Lanka. Having dealt with numerous hospitals for eye issues over the years and having seen Dr. Charith Fonseka since childhood, I was very disappointed. My mother required a retinal injection, and we typically go to Durdans, where the process has always been smooth. We were informed that Vasan would reach out to schedule the appointment, but after waiting for months, we never heard from them. Meanwhile, my mother’s eyesight continued to decline as she couldn’t get the injection. As her situation worsened, we sought a necessary scan and consultation at Nawaloka. The doctor emphasized the urgency of the injection, and we managed to secure the earliest appointment, only a week later. However, we were told the doctor only administers these injections at Vasan and that they would contact us to confirm. It seems that reaching out to patients needing urgent care is not viewed as a priority. Over a month has passed since our scheduled appointment, and we still have not received a call. This isn't just a minor administrative hiccup; it’s a serious delay in treatment that can jeopardize a patient's vision. If your internal processes are this ineffective, please stop promising patients that you will contact them when it’s clear you have no plans to do so. You need to either refine your procedures or hire staff who grasp the importance of timely communication for conditions that threaten sight.

    Service
    1

  • Lionel

    Positive hospital experience overall

    I recently went to this hospital and had a generally good experience. The facilities were clean, tidy, and well-kept, contributing to a pleasant atmosphere. The staff were also very attentive and helpful, which made my visit more manageable. On the downside, the interior wasn't as spacious as it seems from the outside, leading to some areas feeling a bit cramped. Parking can be somewhat tricky since the on-site options are limited. However, there are several other parking lots in the vicinity, which helps if the hospital's parking is full.

    Service
    4
    Ambiance
    3

  • Sachie P.

    Outstanding Service at This Hospital

    This hospital truly is an overlooked treasure in our country! The service we received from the staff was remarkable. From beginning to end, the whole team assigned to us was there to escort and guide us. We are extremely pleased with the service we experienced, and places like this deserve to flourish and shine more each day! Wishing you all continued success!!

    Service
    5

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Frequently asked about Vasan Eye Care Hospital

What is Vasan Eye Care Hospital's phone number?
You can contact Vasan Eye Care Hospital on  0112 104 900. The number is also shown on this page along with directions and reviews.
Where is Vasan Eye Care Hospital located?
Vasan Eye Care Hospital is located at  423 Galle Rd, Colombo 00300, Colombo. Tap "Get directions" on this page to open it in Google Maps.
Is Vasan Eye Care Hospital any good?
Vasan Eye Care Hospital has an average rating of 3.3 out of 5 from 10 reviews on Review Guru. Read them on this page to see what customers say.

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