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Grand Serendib Hotel

4.0(10 reviews)  12 Mahamaya Mawatha, Kandy 20000
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About Grand Serendib Hotel

Grand Serendib Hotel is a business in Kandy. Address:  12 Mahamaya Mawatha, Kandy 20000. Phone:  0812 244 333. Average rating: 4.0 out of 5 from 10 customer reviews on Review Guru.

4.0

Based on 10 reviews

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10 reviews

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  • Trinity

    Great family dining experience

    My family and I had a fantastic time. The food was outstanding, featuring a diverse selection and exceptional flavors in every dish. The quality and presentation truly showcased the restaurant's high standards. The service was also remarkable. The staff, including the head chef, front-of-house team, and F&B staff, were friendly, attentive, and always ready to help, which made our visit even more pleasant. I want to give a special shoutout to Chef Prasad. His commitment and talent were evident in the delicious meals we savored. Thanks again for the wonderful hospitality. I'm excited to return in the future.

    Food
    5
    Service
    5

  • Dr. S.

    Compact hotel with room for improvement

    I recently stayed at the Grand Serendib, a small hotel that uses its space wisely. The pool offers a lovely mountain view, but it's quite tiny—better suited for photos than actual swimming, especially when it's busy. The triple room and bathroom were on the smaller side but functional. The balcony view was decent, typical of most hotels in Kandy. I wouldn’t recommend it for families since there’s no area for relaxation apart from the room's balcony. The food was of good quality, although the buffet options were limited. When the hotel wasn’t busy, only à la carte was available. They claimed the meat was halal, but I noticed they kept pork and chicken in the same warmers. Initially, the staff was friendly, and during check-in, the receptionist, Deegayu, assured us of a complimentary upgrade from half board to full board. However, at checkout, my family was informed that lunch wouldn’t be provided, which was quite embarrassing. It wasn’t until I stepped in that they acknowledged it was their mistake. This situation wasn’t just about the meal—it was more about the lack of clear communication and poor handling. I opted out of lunch due to the experience. Additionally, I was disappointed that my private feedback message to the hotel went unanswered. While the hotel has potential, they really need to enhance their professionalism and customer service.

    Food
    3
    Service
    2
    Value
    3
    Ambiance
    3

  • Akila B.

    Fantastic stay with stunning views

    We had an excellent time at the Grand Serendib Hotel. Perched on a hill, the views of Kandy from our room, the rooftop bar, the restaurant, and the pool area were breathtaking, particularly in the evenings. The accommodations were spacious, spotless, and contemporary, offering ample room for our luggage and a pleasant balcony to unwind while taking in the scenery. We appreciated the tea and coffee options provided in the room as well. Both breakfast and dinner were quite enjoyable, featuring a wide array of selections including fruits, yogurt, coffee, hot meals, and a mix of Western and traditional Sri Lankan dishes. The food at the restaurant was delicious, and the rooftop setting had a really lovely vibe. What really made our experience memorable was the staff. Everyone was friendly, welcoming, and always eager to assist. I highly recommend this hotel for anyone visiting Kandy; it offers beautiful views, delicious food, comfortable accommodations, and outstanding service. We would gladly return!

    Food
    4
    Service
    5
    Ambiance
    4

  • Suus E.

    Beautiful hotel but hidden fees

    The hotel boasts a stunning ambiance, and the staff members are genuinely friendly. The rooms are tidy, the views are breathtaking, and the food from the restaurant is top-notch. That said, the prices listed on the restaurant menu don’t reflect what you end up paying. The menu indicates that prices are subject to a 10% service charge and government tax, which is standard across many restaurants in Sri Lanka. However, at the end of our stay, we were hit with a charge exceeding 30% on all our food and drinks, rather than the anticipated 10%. For instance, the nasi goreng was listed at 2200, but we ended up paying around 2900 for it. If there’s a 30% extra charge on every bill, it should be clearly stated on the menu beforehand. This is why we only gave the service a 3-star rating, which is a shame since the staff truly deserved better.

    Food
    4
    Service
    3
    Value
    2
    Ambiance
    5

  • Joao S.

    Great stay with friendly service

    I had a fantastic experience at this hotel. The welcome was warm, and the views from both the lobby and our room were stunning. The swimming pool is nice, and the room itself is spacious and comfortable. We enjoyed dinner here for two nights, and the food was excellent. All the staff were very friendly and helpful, with special thanks to Nissanku and Senuri!

    Food
    4
    Service
    5
    Ambiance
    5

  • Bob B.

    Lovely stay with minor issues

    We had a fantastic stay, which was a perfect kickoff for our trip around Sri Lanka. Our room was one of the stunning large ones located at the corner of the hotel, and it truly felt special. The staff were incredibly welcoming during our visit. On the downside, I found the "sky bar" to be pricey and it created quite a bit of noise in the room below. Additionally, I had no idea at the time, but my partner had sweetly asked for a birthday cake for me (since she saw it was done for other guests before). Unfortunately, it wasn’t there when we checked in, and it took four more requests, both in-person and via messages, before we finally received a birthday cake at 11pm 😂🤦‍♂️. Nonetheless, it was a thoughtful gesture! Thank you.

    Service
    4
    Value
    3
    Ambiance
    3

  • Harshana P.

    Cleanliness but Disappointing Experience

    We recently visited the Grand Serandib Hotel in Kandy. The cleanliness of the rooms, including the washroom, was the only aspect I genuinely appreciated as it was well-kept. However, my overall experience was underwhelming. Both the hotel and the guest rooms felt cramped and didn't meet my expectations for space. Additionally, the parking situation was quite limited, with hardly any room for the lobby area. The food quality fell short of what I anticipated for both dinner and breakfast. The dinner options were tasteless and poorly organized, while the breakfast buffet lacked quality, variety, and quantity, failing to meet basic standards. The overall dining service was also very poorly managed. I was taken aback to see this hotel labeled as a 5-star property on Google, as my experience did not align with that rating. Ultimately, I feel that this hotel doesn't provide good value for the price paid. I hope they can make improvements in their facilities, food quality, and service organization.

    Food
    2
    Service
    2
    Value
    2
    Ambiance
    3

  • Deepthi A.

    Exceptional Stay with Great Views

    Our experience at the Grand Serendib Hotel Kandy was outstanding. The rooms were spacious, immaculate, and beautifully designed, each equipped with a private balcony offering stunning views that made each morning memorable. The rooftop restaurant creates a wonderful atmosphere, and the infinity pool provides a view over the city and surrounding hills, making for a truly peaceful experience. The friendly hospitality from the staff enhanced our stay even further. Everyone was polite, attentive, and always ready to assist. Grand Serendib Hotel Kandy blends comfort, beautiful scenery, and top-notch service, making it an excellent option for accommodations in Kandy. I highly recommend it.

    Service
    5
    Ambiance
    5

  • Trip.com M.

    Great location, service needs improvement

    The hotel is situated in a prime spot, but the dining service left much to be desired, along with inadequate handling of complaints. While the location is appealing, the facilities are quite ordinary. Additionally, the room had an unpleasant smell that detracted from my overall experience.

    Service
    2

  • Aaqil A.

    Exceptional Stay at Grand Serendib Hotel

    I had a fantastic experience at the Grand Serendib Hotel in Kandy. From beginning to end, the service was outstanding, with staff who were warm, friendly, and always willing to assist. Their genuine hospitality and professionalism made my stay feel really special. Everything was taken care of meticulously, and the team truly went the extra mile to ensure I was comfortable and had a great time. I particularly valued how welcoming and accommodating everyone was. Overall, it was a wonderful experience, and I would gladly recommend the Grand Serendib Hotel to anyone visiting Kandy. It definitely deserves a 5-star rating!

    Service
    5

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Frequently asked about Grand Serendib Hotel

What is Grand Serendib Hotel's phone number?
You can contact Grand Serendib Hotel on  0812 244 333. The number is also shown on this page along with directions and reviews.
Where is Grand Serendib Hotel located?
Grand Serendib Hotel is located at  12 Mahamaya Mawatha, Kandy 20000, Kandy. Tap "Get directions" on this page to open it in Google Maps.
Is Grand Serendib Hotel any good?
Grand Serendib Hotel has an average rating of 4.0 out of 5 from 10 reviews on Review Guru. Read them on this page to see what customers say.