Warren E.
Pleasant Stay with Room for Improvement
Our experience at Citrus Waskaduwa was quite enjoyable overall. The front office team and the hotel staff were polite, friendly, and always ready to assist, which greatly enhanced our stay. That said, we did notice a flaw in the service from the pool guards. It seemed they were inconsistent in their treatment of guests, being more attentive to foreign tourists than to local visitors. We hope management takes notice of this and ensures equal service for everyone, regardless of their nationality. Aside from this concern, the hotel provided a comfortable stay with good service from the rest of the staff.
- Service
- 4