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Sethma Hospitals (Pvt) Ltd

2.0(10 reviews)  3XVX+926, No: 36 Marybiso Rd, Gampaha 11000
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About Sethma Hospitals (Pvt) Ltd

Sethma Hospitals (Pvt) Ltd is a healthcare provider in Gampaha. Address:  3XVX+926, No: 36 Marybiso Rd, Gampaha 11000. Phone:  0334 626 626. Average rating: 2.0 out of 5 from 10 customer reviews on Review Guru. Read what customers say about Sethma Hospitals (Pvt) Ltd, find directions, and compare with other health & medical in Gampaha below.

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2.0

Based on 10 reviews

5★
2
4★
0
3★
1
2★
0
1★
7

10 reviews

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  • Chathuranga B.

    Management Issues Impact Experience

    The management here needs improvement. They should have three cashiers available during busy weekday evenings; I waited a long time in line to make my payment. The cashier staff on the channelling side seemed quite lethargic. Additionally, doctors were not arriving at their scheduled times. To make matters worse, the air conditioning was turned off in the waiting areas. There's a cafeteria available inside the hospital, but the pharmacy also takes a long time to dispense medications, which is frustrating. Parking is limited to a small area about 10-20 meters from the hospital, or you can park on the roadside.

    Service
    2
    Value
    2
    Ambiance
    1

  • Minuda H.

    Disappointing experience with security staff

    The day before, I took my father to the OPD because he was bleeding heavily from his stomach due to a complication from a recent surgery. I accidentally parked in the doctor's car park area and lost the car key, which I wasn't aware of. The security staff were reprimanding us to move the car but failed to help my father reach safety. After ignoring their demands, I took my father to the OPD, where he was denied admission and sent to General Hospital Gampaha. As we were leaving to catch a taxi, three security personnel continued to criticize and scold me without offering any help in finding a vehicle. This situation is incredibly disappointing. I recognize my mistake, but there is another gate to access the doctor's car park. No one assisted me in finding a taxi or helping my father get into the vehicle. As a regular customer, this experience is very upsetting and reveals a concerning lack of focus on patient safety from the security staff and other personnel.

    Service
    1

  • Dileepa D.

    Poor service during a critical time

    ⚠️ Sethma Hospital in Gampaha needs to improve. My wife experienced an accident, and I brought her to the OPD where we waited for over 45 minutes. She was having chest pain, and when I inquired with the staff for an update, they were unable to provide any information. Chest pain shouldn't be subject to waiting; it's essential for every hospital to have an effective triage system. I sincerely hope management addresses this issue. 🙏

    Service
    1

  • Sachithra W.

    Long Waits at Hospital Pharmacy

    I was really let down by the pharmacy service at this hospital. We ended up waiting almost 1½ hours just to pick up medication, and I was there with my 6-month-old baby, which made it even harder. As a private hospital, I believe patients should expect a more efficient and organized service, especially during peak hours. It would be great if more attention was given during busy times by having additional staff or counters to help cut down on the waiting. I really hope management takes swift action to enhance the pharmacy service overall.

    Service
    1

  • Kethaki N.

    Poor service, good doctor

    I visited for a dental appointment on May 25th around 6:15 PM. The person in the X-ray room didn't perform his job well; even though there were no patients waiting after me, he spent about 15 minutes doing nothing. It wasn't until the next patient showed up that he finally got up and started my X-ray. However, I must highlight that Dr. Lanka Adikari provided excellent service—he was kind, polite, and professional. Unfortunately, the pharmacy staff were quite rude and disrespectful to patients. They were laughing among themselves when patients inquired about their prescriptions. I even lodged a complaint with the cashier staff at the pharmacy. Overall, I'm really disappointed with the service and wouldn’t recommend this place to anyone.

    Service
    1
    Value
    1

  • Nimali P.

    Frustrating communication issues

    The management and hotline support are lacking significantly. Getting through to the hospital by phone is almost impossible. I had to make over 30 calls just to get a response from someone once. Despite following their instructions and sending the doctor's referral letter to the WhatsApp number they provided, I still haven't received any confirmation or response regarding my booking. There's an urgent need for better communication with patients from management.

    Service
    1

  • Mohamed Z.

    Disappointing experience at Sethma Hospitals

    I had one of the worst experiences at Sethma Hospitals (Pvt) Ltd. The staff appeared quite careless in their responsibilities, showing a significant lack of care and concern for patients. Basic customer service and communication were lacking as well. Some staff members didn’t seem to know how to interact with or treat patients and their families with respect. When a hospital falls short in providing even the most fundamental care, communication, and professionalism, it understandably raises concerns about the overall service and treatment. I truly hope management takes this feedback to heart and works to enhance their customer care standards. Please consider this and give adequate attention to your patients.

    Service
    1

  • Chandana R.

    Outstanding Care at Sethma Hospital

    I highly recommend Sethma Hospital, particularly Ward 05, where we were accommodated. Dr. Priyantha Balasooriya and his committed team delivered outstanding care to my wife during our stay. The nurses and support staff were not just professional, but also warm, friendly, and genuinely compassionate, making our experience feel very homely. For those in search of empathetic treatment, this is undoubtedly the top hospital in Gampaha. We feel incredibly grateful for the kindness and support we received from everyone.

    Service
    5

  • Aleena S.

    Exceptional care during my stay

    I spent 3 days here receiving treatment for dengue fever, and the level of care was outstanding. The nurses frequently checked in on me, administered my medications punctually, and kept a close eye on my fever. The doctors were both attentive and professional. My room was spacious and clean, and the staff were all helpful and friendly; even the food service was commendable. Thank you, I highly recommend this place.

    Food
    4
    Service
    5

  • Randima Y.

    Disappointing private hospital experience

    I wasted 6 hours of my valuable time at this private hospital. The experience was extremely disappointing, as the level of service fell significantly short of what I anticipated from a private healthcare facility. The staff were not helpful, communication was lacking, and there appeared to be minimal concern for patients and their families. Even though I paid a considerable amount for treatment, the service felt neither professional nor patient-centered. There were unnecessary delays, poor coordination among departments, and a lack of clear updates regarding the situation. For a private hospital, I expected much higher standards in care, professionalism, and customer service. Sadly, this experience was stressful and frustrating from start to finish. I would strongly reconsider this hospital and would not recommend it based on my experience.

    Service
    1
    Value
    1

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Frequently asked about Sethma Hospitals (Pvt) Ltd

What is Sethma Hospitals (Pvt) Ltd's phone number?
You can contact Sethma Hospitals (Pvt) Ltd on  0334 626 626. The number is also shown on this page along with directions and reviews.
Where is Sethma Hospitals (Pvt) Ltd located?
Sethma Hospitals (Pvt) Ltd is located at  3XVX+926, No: 36 Marybiso Rd, Gampaha 11000, Gampaha. Tap "Get directions" on this page to open it in Google Maps.
Is Sethma Hospitals (Pvt) Ltd any good?
Sethma Hospitals (Pvt) Ltd has an average rating of 2.0 out of 5 from 10 reviews on Review Guru. Read them on this page to see what customers say.

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