Hotel Swiss Dale

Chameera J.

about 1 month ago

Disappointing service and room quality

I am very let down by the service at this hotel. The problem clearly lies with them. I had booked and confirmed Room 510, but when I arrived, I was given a different room (509), which is not what I paid for. This is simply unacceptable. Moreover, the condition of the room was quite poor. The hot water shower didn’t work, the pillows and bedsheets were dirty, and there was a terrible smell throughout the room. Because of these issues, I’m now waiting outside instead of being able to relax in my room. What’s even more frustrating is the lack of a proper response from management. The manager hasn’t addressed this situation either. In the end, the management suggested that I should pay for one room as a solution. However, this isn’t just about money; it’s about the subpar service and unprofessional conduct. A financial adjustment doesn’t fix the underlying problem. Based on this experience, I would not recommend this hotel to anyone.

Service

1

Value

1

Ambiance

1

Tehezib L.

about 1 month ago

Great stay near Aluviharya temple

This place has an amazing location, just a quick stroll from the Aluviharya temple, which is one of the most revered spots in Buddhism. The staff were incredibly friendly, respectful, and excellent hosts! The hotel and rooms maintained a high level of cleanliness. My room was air-conditioned and very cozy, allowing me to sleep soundly without any interruptions. I wholeheartedly recommend this hidden gem in Matale to anyone seeking a luxurious yet convenient and well-priced stay! 10/10

Service

5

Value

5

Roshan

about 1 month ago

supep place

Samud G.

about 1 month ago

Convenient hotel in Matale

This is a charming little hotel located in Matale town, just a short distance from the Aluwihare temple and about 10 minutes from the city center. The manager is quite accommodating, and the staff members are very friendly. There’s also secure parking available.

Service

4

Zakir K.

about 1 month ago

Consistently Great Experience

I've been to Swissdale Matale four times now, and it consistently impresses me. The atmosphere is always clean, tranquil, and resembles a home away from home. The hospitality from Manager Mr. Kowshik is outstanding; he really goes the extra mile to ensure every visit is comfortable and memorable. This is truly one of my favorite spots, and I'll certainly keep returning!

Service

5

Ambiance

4

Lahiru S.

about 1 month ago

Great stay with friendly service

The hospitality and service were outstanding during my visit. The staff were incredibly friendly and attentive. The rooms and the environment were clean, well-maintained, and organized. The food was tasty and priced very reasonably, offering excellent value for money. Service was quick and efficient. Overall, I highly recommend this place for anyone visiting Matale.

Food

4

Service

5

Value

5

Ambiance

4

Dananjaya L.

about 1 month ago

Great memories and fantastic food

This venue is filled with wonderful memories for me — I've attended multiple weddings here, enjoyed excellent meals, and celebrated with family on numerous occasions. Each time, the food has always been impressive. The staff are truly friendly and welcoming, enhancing the overall experience. As someone who has worked in a 5-star hotel in Matale, I can honestly say the food here is exceptional. Without a doubt, it's the best place in the Matale region. I highly recommend it!

Food

5

Service

5