Thisara Pool Resort & Yala-Kabiliththa Safari is a business in Ella. Address: 3km pole, mailagama(sella kataragama main road, Kataragama 91400. Phone: 077 023 0210. Average rating: 4.0 out of 5 from 10 customer reviews on Review Guru.
4.0
Based on 10 reviews
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බෙර R.
This place is quite dirty. The rooms have a foul smell and there are no trash cans provided. Guests aren't even given a bar of soap during their stay. The pool is also in a poor state. Additionally, there isn’t a proper parking area for vehicles. Overall, this establishment doesn’t offer good value for the money spent. I wouldn't recommend it to anyone.
Dharmin W.
This place is truly terrible and not worth the money. The bathrooms resembled public toilets—actually, public toilets are likely cleaner than this. There were cockroaches everywhere, and the overall appearance was that of a messy, poorly kept motel. The atmosphere was awful, and the TV was broken. Many of the amenities they advertised were either unavailable or didn’t work. We were misled by the nicely edited photos they shared online, which gave us false hope. Avoid this place at all costs. If you want to experience hell on earth, then feel free to stay here; otherwise, steer clear. Those fake pictures made us believe it would be acceptable, but as soon as we arrived, we regretted our decision and felt trapped in a nightmare.
kalindu R.
I wouldn’t recommend going to this location. The service leaves much to be desired, and the rooms are quite lacking as well. Honestly, you might be better off staying in your car than choosing to stay here.
lakshani N.
Very clean, neat place. Warm welcome. Food delisus. Pool clean. Staff friendly. Thanks
Avishka B.
This hotel was quite disappointing. There were other guests partying, which made it hard for us to enjoy our stay. Overall, it was a very unpleasant experience. The restrooms were also in poor condition. I would not recommend coming here.
Januja M.
We made a reservation three days in advance, but upon arrival, the hotel owner informed us that there were no available rooms. He continued to ignore us throughout the situation. This completely spoiled our trip, as we struggled to find alternative accommodations. If you're looking to enjoy your vacation, I recommend avoiding bookings here.
244ravinduw
The rooms were quite dirty, and the bathroom facilities left much to be desired. There were also problems with the water supply. Although AC rooms were advertised at a set price, the owner requested an extra 1000 Rs upon check-in for the AC. Additionally, the food prices are on the higher side, and the beds were also very dirty, lacking any fresh scent.
Niresh J.
I'm really disappointed with my experience. 1. When I called for an inquiry, the person on the other end was unhelpful, abruptly ended the call, and only communicated via text. 2. We specified our arrival date, but upon getting there, I was told that no rooms were available. The person didn’t answer my calls and just sent a message. 3. On the second day, we finally secured a booking, but when we arrived, the staff member didn’t show us the room until after we had paid. 4. The person in charge didn’t seem to know how to assist customers, and we had to wait a long time for the room. 5. In the room, the TV and AC were both not functioning, and there was no bin available. 6. The staff seemed lacking in customer service skills, and we had to pay extra for access to the swimming pool. I cannot recommend this place and am extremely disappointed.
Tharushi P.
I cannot recommend this place at all. The owner was incredibly rude and unprofessional. After we had already picked our rooms, he checked to see which ones the guests arriving after us chose and mentioned he might give those rooms to them instead. That felt really unfair and disrespectful. Additionally, the rooms and pool were quite dirty and not well-maintained. It’s definitely not worth the price. I wouldn’t suggest this place to anyone.
Chanaka N.
It's a good value for what you pay. The host was nice and the place is decent overall. However, while the washroom was clean, it lacked ventilation, and the sink's wastewater just went straight to the floor. All in all, it was okay and worth the money spent. I didn’t use the pool.
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